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Dear sir,
I am sorry to say that I am waiting since May’2009 to get the refunds against the Security Money deposited by me for International Roaming during May’2009, with your company.
Since 15th May’2009 number of time I have contacted to your executives over phone (No. 121), but every time everybody has promised me for an early refund of my security money, but till date I could not get the refund of Rs. 6000/- against security money deposited by me in your company.
I will feel obliged if you could refund the above said money at your earliest, otherwise I will forced to go through the police in the court of Law.
Jitendera Kumar Shukla,
Mob : [protected]
I am sorry to say that I am waiting since May’2009 to get the refunds against the Security Money deposited by me for International Roaming during May’2009, with your company.
Since 15th May’2009 number of time I have contacted to your executives over phone (No. 121), but every time everybody has promised me for an early refund of my security money, but till date I could not get the refund of Rs. 6000/- against security money deposited by me in your company.
I will feel obliged if you could refund the above said money at your earliest, otherwise I will forced to go through the police in the court of Law.
Jitendera Kumar Shukla,
Mob : [protected]
Airtel — deposit amount not yet returned
Dear sir,My name is viswanathan,my mobile number-[protected].This number i have been using for the last oneyear .First itook this number from postpaid & i had been used for 6 months .The same number i cancell from post paid & using as prepaid.At the time of getting connection from airtel for postpaid deposit as 250 rupees.After changing to prepaid that amount should replace ,but sixmonths passed still now i haven't receved the deposit amount from airtel .kindly revert it back .
Regards
S.viswa
Airtel — Security deposit not returned after account closed
I was holding a postpaid Airtel number in pune for around 4 years which I closed my due to various reasons (The most important one is that I moved to navi mumbai from pune and signals were very week in this region) on 23rd of Jul 2010. For this number I have submitted an amount of Rs. 249 as security deposit. I was informed that I will receive a cheque for my security deposit amount after 45 days of closing the account. Its been around 55 days I have not yet received any such cheque.I tried to reach out to airtel customer care and the harassment begins.
At first place, Airtel IVR does not have any option for a customer to select when the account is closed. I tried to go via 'non-existing user -> to buy a new airtel connection' and got a chance to talk to there representative, even when I selected English as the communication language the customer care rep talks in Hindi (that too is hopeless :( ). During conversation I was informed that I was connect to Airtel prepaid department even though I dialed postpaid number (pune - [protected]). Prepaid team dont like to deal with postpaid customers so they simply disconnect. After trying same number for around 10-12 times finally it gets connected to postpaid department and the rep informs that the system is down, they cannot access the information and make a call after an hour. After 1 hours again I had to repeated same process and still the system is down, and this continued for the whole day. Again next day when I repeated the similar process and the system was up the reps were not having any solution to the problem and the simply disconnected the call and this happened for 4 times.
Finally, I decided to drop a mail to customer care services ( [protected]@airtelindia.com ) to look into the matter, I received a system generated acknowledgement mail with the reference number for further communication and the message that they will get back in 24 hours. Its been 4 days and I have not received any further communication from airtel.
I have send a reminder mail but still there is no answer. I tried to call them again but its going in same loop. I faced similar problem with one more number of Airtel that I was using around 6 months ago and finally I stopped sending the reminder mails for that number. It seems to be a habit of Airtel, not to return security deposit. I dont know how to escalate it and get my money back from Airtel.
Dear Sir,
This is to inform u that for my account [protected] onetime charges have been activated without any confirmation call or message to me.so i complaint many times to ur relationship centers and to ur customer care people. but there is no response from ur people.so i need a waver for that bill immediately(bill no :[protected] & bill date:[protected].other wise am going to close all my remaining four connections.so plz do needful ASAP...
This is to inform u that for my account [protected] onetime charges have been activated without any confirmation call or message to me.so i complaint many times to ur relationship centers and to ur customer care people. but there is no response from ur people.so i need a waver for that bill immediately(bill no :[protected] & bill date:[protected].other wise am going to close all my remaining four connections.so plz do needful ASAP...
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Airtel — deposit not received after disconnection
my phone was automatically disconnected by the company in december 2007.When i realised this i contacted the customer care they had no answer as i had not submitted any application for disconnection .then about my deposit they told me it will be refunded in 45 days.In june again i contacted them then again they said we are once again sending a cheque, it will reach you in 15 days .my question is their bills can reach on time and that too without any mentioning of wrong address. It is not about money but about a trust you place in a company .