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I am having the same kind of problem, i paid my postpaid(airtel) bill on[protected] for month of sep,
but still im getting alerts from airtel reminding me of overdue bill. I paid my bill through VISA BILL PAY in the credit statement its showing as paid. Im clueless whom to complain as airtel customer care people are saying it is not showing in the system, planning to disconnect this connection im asked to pay Rs 2000. please help
but still im getting alerts from airtel reminding me of overdue bill. I paid my bill through VISA BILL PAY in the credit statement its showing as paid. Im clueless whom to complain as airtel customer care people are saying it is not showing in the system, planning to disconnect this connection im asked to pay Rs 2000. please help
Dear Rekha Kesharwani (Airtel Customer Service Team),
I dont know how you can resolve it, without taking my concern. Why should I call Airtel and waste my time and increase my BP. Nobody contacted me till now, so tell me how my This issue is resolved.
If Airtel doest have my contact no (how can they have, they have simply disconnected it), but they have my email ID, So they could have reached me.
Why would I go to airtel again after lossing so much time and patience. Dont you know there are other providers in the market. Why I would stick to this crapy company, where customer service is so horrible, they even close issue without taking concern from other party.
Lastly I would say I am really Disappointed by this Act. Definately I will never opt for other airtel product.
I dont know how you can resolve it, without taking my concern. Why should I call Airtel and waste my time and increase my BP. Nobody contacted me till now, so tell me how my This issue is resolved.
If Airtel doest have my contact no (how can they have, they have simply disconnected it), but they have my email ID, So they could have reached me.
Why would I go to airtel again after lossing so much time and patience. Dont you know there are other providers in the market. Why I would stick to this crapy company, where customer service is so horrible, they even close issue without taking concern from other party.
Lastly I would say I am really Disappointed by this Act. Definately I will never opt for other airtel product.
DONT GO FOR POSTPAID, THAT TOO AIRTEL POSTPAID IS WORST.
I have been using airtel prepaid for last 3 years. Airtel sales called me many times to take post paid as good offers are there. As soon as i converted to post paid problems started.
1. While submitting the documents, i asked for 249 plan, BUT they activated 199 plan (in which free mins cant use for STD)
2. After I inserted postpaid SIM, I stopped getting some messages in my inbox. it shows only "Message Downloaded", does show original content.
3. They have entered my billing with full spelling mistakes, when i asked them to change over phone, they asked me to go to airtel office. (I have submitted a printed address proof, entering data in to system not my mistake, its airtel guys')
4. After 5 days I got a message from Airtel asking to submit photo ID and form in airtel office although I submitted documents 10 days back itself.
5. The final twist is, When I went to Airtel shop to submit my documents again, airtel customer care guy saying that the photo on my Driving license and current photo (recent) is not matching thatswhy they are asking to submit documents again. I said that the driving license was 10 years back that too it was small photo, how come will it exactly match with the current one. If it is not matching why did they activate connection without checking this first.
If they said photo not matching before they activate my postpaid, i would have continued with Prepaid only.
After moved to postpaid, i had to call to customer care daily for nonsense problems.
I am thinking unnecessarily i moved to Postpaid. Prepaid is best.
I have been using airtel prepaid for last 3 years. Airtel sales called me many times to take post paid as good offers are there. As soon as i converted to post paid problems started.
1. While submitting the documents, i asked for 249 plan, BUT they activated 199 plan (in which free mins cant use for STD)
2. After I inserted postpaid SIM, I stopped getting some messages in my inbox. it shows only "Message Downloaded", does show original content.
3. They have entered my billing with full spelling mistakes, when i asked them to change over phone, they asked me to go to airtel office. (I have submitted a printed address proof, entering data in to system not my mistake, its airtel guys')
4. After 5 days I got a message from Airtel asking to submit photo ID and form in airtel office although I submitted documents 10 days back itself.
5. The final twist is, When I went to Airtel shop to submit my documents again, airtel customer care guy saying that the photo on my Driving license and current photo (recent) is not matching thatswhy they are asking to submit documents again. I said that the driving license was 10 years back that too it was small photo, how come will it exactly match with the current one. If it is not matching why did they activate connection without checking this first.
If they said photo not matching before they activate my postpaid, i would have continued with Prepaid only.
After moved to postpaid, i had to call to customer care daily for nonsense problems.
I am thinking unnecessarily i moved to Postpaid. Prepaid is best.
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Airtel — worst experience with postpaid plan
Dear Sir,It is very bad experience with airtel postpaid.
I paid deposit to your handicap representative Rs. 600/- for post paid connection. Deposit were reach to your Andheri Gallery but the sim could not worked. It was time when deposit was required for post paid connection. I went to Dombivli Gallery but it was said subscription form was not proof for payment.
Now you come up with postpaid connection without deposit. I have subscribed since I was feeling It is that deposit worked.
But now it is height of cheating. I am given Rs. 1, 200/- as credit limit. I am being getting daily sms for my telephone usage excluding monthly charges/roaming usage/discounts. I received a sms at 1400 HRS on 08/5/2009 that to Rs. 900 within 24 hours for countinue service.
I paid Rs. 400/- at visabill, email pasted below for your ready reference
fromVisa Bill Pay <[protected]@billdesk.com>
topramod.[protected]@gmail.com,
pramod.[protected]@rediff.com
date8 May 2009 14:13
subjectPayment success confirmation - Airtel:[protected]
hide details 14:13 (22 hours ago) Reply
Images are not displayed.
Display images below - Always display images from [protected]@billdesk.com
Dear Customer,
As requested by you, please note that the following payment has been processed by Visa Bill Pay:
Company Name: Bharti Airtel Ltd
Mobile Number: [protected]
Account No.:[protected]
Payment Amount (Rs Ps): 400.00
Charges (Rs Ps): 0.00
Discount (Rs Ps): 20.00
Total Amount debited to your card (Rs Ps): 380.00
Payment Date: 8th May 2009
Transaction Identification Number:[protected]
Your debit will appear in your card statement as VISABILLPAY-AIRTELCELL. Please quote your Transaction Identification Number for any queries relating to this request. Please contact us at [protected]@billdesk.com for any assistance that you may require.
We thank you for subscribing to Visa Bill Pay and assure you of our best services.
Sincerely,
Visa Bill Pay
Advantage with Visa Debit cards only
Since morning 0930 HRS I found that my outgoing calls are barred. I have to make some important call I paid Rs. 500/- at through easy recharge.
But in vain, I called up customer care [protected]. Automatic voice message says there is payment of Rs. 500/-. Customer care executives are insisting to pay total 900 to unbarred service after due argument they tried to connect to their seniors but call was disconnected twice.
You are in service sector and cheating customer or the management is worst. You made people mobile sick and cheating customer like a illiterate.
1. credit limit Rs. 1, 200/-
2. warning to deposit 900/- at 1400 HRS on 08/05/2009 withing 24 Hours
3. Rs. 400/- paid on 08/05/2009 through visabill pay transaction ID no.[protected]
4. Rs. 500/- paid on 09/05/2009 through easy recharge
5. Rs. 400/- paid on 09/05/2009 through airtel mCheck.
In short I need to discontinue this postpaid system by next bill.
Regards,
--
Pramod B Satavse