[Resolved] Airtel — Postpaid to Prepaid Convertion Mob No : [protected] Docs Verification

summitkumar28

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Hello Team, I Would to inform that my I convert my Postpaid Mobile no : [protected] to Prepaid, All my due care clear. But sorry to say that your airtel team do not start my prepaid no, due to no verification of my ID Proof, which i handover to your Executive who collect it from me. I Call many times to Customer Care but their is no response by them.Try to understand the problem, which I my facing from appro more than 10 days. I also go to your ARC at Malviya Nagar to Submit my ID Proof for verification for above said no, but they reject to accept it and ask for go to south extension ARC. And the South Extension ARC people said, submit your documents from where u got the prepaid SIM. what will i do in the case. I think this is a very bad service from your team. If you do the needful, i would be very thanksful to you. Best Regards.

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Jan 2, 2017

Complaint marked as Resolved

Verified Support

Oct 15, 2013

Airtel Customer Care's response Namaste Mr. Kumar,

This is with reference to your post dated 10 October 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

This is with reference to your post dated 10 October 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33