[Resolved] Airtel Prepaid — Fraud with Rs 200 Topup

ganesanv

from Delhi, Delhi

Address:

Bangalore, Karnataka

I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost four and half years.
I didn't have many problems with their service till this Christmas.
I used to do online recharge of Rs 200. through ICICI personal banking and the last recharge I did on 19th Dec 11 gave a talk time of Rs 179.32.
On Sunday, 25th Dec11, when I did the recharge of Rs 200 from a dealer in Pazhayangadi in Kannur district of Kerala, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is [protected]. I argued with the dealer and he says he did the right recharge even though I am on roaming.
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.
After an hour I called the Customer service AGAIN and talked to another agent. He told he will transfer the call and I waited for more than a minute, nothing happened. When I inquired again the call got disconnected ABRUPTLY!!. What a PATHETIC customer service!!!
I came to Bangalore today(27th Dec 11 ) and did an online recharge of Rs 200 through ICICI online, I did get the recharge of 179.20,BUT after one and half hours. Now I am waiting for another Rs 50 recharge which I did after sometime.
Two things they did WRONG.
1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Ganesan

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rajiv Prasada

from Delhi, Delhi

Airtel Prepaid — FRAUD TOPUP

Dear all,

Yesterday at 9 pm i have purchased a top-up(AIR-TEL) of RS 30/- from our local shop,when I scratch the card and recharge the voucher the massage showing "This is a used voucher".The shopkeeper denis for the same he says it is not possible however i talk with the custome care executive(Mr S Biswas)at 9:53pm he says that this voucher is used on 21 jan.he requested to the shopkeeper to refund the money however the shopkeeper rejected his request and did not refund the money.

So i request you to please look into this because either there is a racket working behind this or by mistake the same serial no card is reprinted.

Name ; Rajiv Prasad
MOB: [protected]

vinny121

from Ludhiana, Punjab

It is surprising that the company airtel has not answered to this complaint but has answered to the complaint I WANT MY NUMBER BACK...in this very forum
IT seems they have no answer to this complaint as it is a fraud by the company ...it is due to these reasons ans well as other irritating reasons ...such as sending useless SMS's even though i am registered with do not disturb ... that i have moved to idea network at least they are more ethical...

ganesanv

from Delhi, Delhi

Hello Rakesh,
Thanks for your reply.

I mentioned the transaction no in my complaint above and using that Airtel can pull all my contact details (including mobile number) from the system, if they want to. Don't tell me you can't do that!!!

One Airtel manager contacted me after couple of days I lodged this complaint and he told he will refund all Rs. 200 I lost. He did refund, but only Rs. 50. So Airtel managers themselves are unable to keep their words!!! So what is the point of trusting Airtel.
So I am going ahead with my plan of switching over to other service provider.

Regards,

Ganesan