[Resolved] Airtel Prepaid — Excess charges/data deducted

Dinesh_86

Address:

Delhi

I bought a new prepaid connection of airtel in April and a few days back activated 2G unlimited (2 GB) pack worth Rs. 199 from mobile store sector 18 noida.

While the service seems ok, but additional charges are being deducted from my talktime although i have only used about 10% of my 2GB quota. Charges of about Rs 150 plus have been deducted in lieu of data usage after the internet pack was activated.

Also now the data usage balance dropped suddenly from 1800 mb to 1300 mb last evening.

Adding to all this trouble call from my mobile does not get transferred to the customer care executive every time i try to connect to one on 121 / [protected] (it drops just when my call is being transferred).
When I tried from a different mobile i am being asked of some mobile pin I am not aware of.

Is this some way of tricking customers of prepaid. I am very disturbed at the moment an require a satisfactory solution and reimbursement the faulty charges/data deduction.

Dinesh Kumar: Mobile number [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

shridhar

from Bengaluru, Karnataka

AirTel — excess charges

when i send one sms it shows 5 ps then 1 rupee get reduced... after that 10 ps goes... why this happens?... r any change in sms charges r in tariff?...

DIPANKAR SARKAR

from Jalpaiguri, West Bengal

airtel-pre-paid — over deduction of call charges

I AM USING AIRTEL LIFE TIME PREPAID CONNECTION WITH POWER VOUCHER OF RS. 102/ VALID FOR 6 MONTHS. BUT FROM YESTERDAY I.E. 01/10/2009 I FOUND THAT U R CHARGING @ RE.1/ FOR CALLED TO ATA & @RE.0.60 FOR A TO OTHERS FOR WHICH I COMPLAINED TO UR CUSTOMER CARE EXECUTIVE AT ABOUT 10-45 P.M ON 01/10/2009 AND HE ASSURED ME THAT I SHOULD GET BACK THE EXCESS AMOUNT & IN FUTURE THI PROBLEM SHOULD NOT ARRISE. BUT TODAY I HAVE CALLED ANOTHER A2A NO-[protected] AT 1-08 P.M FOR WHICH RE. 1/ CHARGED INSTEAD OF 0.50. PL. LOOK AFTER THE MATTER & SOLVED THE PROBLEM. MOREOVER I HAVE RECHARGED RS.120/ FOR WHICH I HAVE TO RECEIVED 10 A2A MUNUIT WITHIN 48 HRS. OF RECHARGE BUT AFTER LAPS OF 10 DAYS I HAVE NOT GET THE 10 A2A MUNUITS.

RAVI R

from Salem, Tamil Nadu

Airtel Prepaid — regarding cost

Sir, I have a connection (Mobile No :[protected] in your service. Today at 10.11 am i spoke a mobile[protected] up to 48 seconds, But in your service cut the amount in my account 60 paise. If 1 second billing, How it is possible, regarding this matter i already complaint. If this type activities continues, i avoid your service in the future. Thank u, I hope that, you take a necessary action. Bye

Noella

from Mumbai, Maharashtra

Airtel Prepaid — Regarding charges deducted in prepaid

Dear All,

Airtel co as been wrongly deducting money from my sister prepaid card when she has not opted for any facility.
She had complained in the customer service twice for the refund in the end they said they will refund the money back on Feb 8 i.e. today
She called up today and they have refused to pay back and has barred her from calling Customer Service
What can we the consumer do if these things happen and where do we go.
Airtel being such a big Co. have behaved so indecently that its scary

Where Do We Go

Kindly revert back with a solution

CHANDRAMOHANKUMAR

from Mumbai, Maharashtra

respeted sir,
WORST SERVICE AIR TEL

SANTOSH j. gupta

from Mumbai, Maharashtra

Airtel Prepaid Connection — excess charges

[protected] airtel preaid connection.
excess sms charges
please note for 1 sms they always charge twice, recent sms i sent dtd 30/03/10 evening, they chrged me two time
i sent sms dtd 31/03/10 morning they chrged 2 times
message is sent one time and they charge 2 times i.e. 1 rs each time total rs 2 for 1 sms,
for alst 2-3 months it is the same way, please roll back all the excess money chrged,

santoshlali

from Pune, Maharashtra

Airtel Prepaid — excess msg sent

[protected] air tel prepaid connection
santosh j. gupta ( 12/10/1974 )

whenever i try to send single message, it automaticaly send 2-3 msg to same no. & deduct money accordingly,
pls remit all the money which is charged for excess msg.

santosh j gupta

vix

from Hyderabad, Telangana

Airtel, the pathetic service provider — Excess Deductions

I had recharged my phone for Value 249, which says it will be a full talk time.
After I made 1 call for 2-3 mins, I started getting messages every 5 mins, each showing some deductions and erduced balanced, without calling anyone.
I had made n number of calls to all customer care numbers with comlaint number, but use, just got comlaint number and no action.

You folks are bound to doomed..
Useless service: could only be from IBM

Comlaint #[protected]
Cell no : [protected] (just for another month, after that I'll swtich to better service)

vix

from Hyderabad, Telangana

they are doomed... And you are right, IBM sucks... they are just a crowd..a dumb crowd callled call centre ...

V.K.Mittal

from Hyderabad, Telangana

Dear Sir,

I have one pre paid coneection having Mobile No. [protected], today you have deducted Rs450- from my account without my any type of activations like caller tunes, songs etc. this is only to cheat your customers. I have registered my complaint immediately at your customer care centre and assured that your deducted amount will be refunded within 4 hours. Such type of practice is not fare with your customers. Kindly make a note into my account that any type of such activations is not required in future . I am not interested and will not be interested in future for any activation for tunes, songs etc.

Regards

Nirmal Mittal

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dinesh_86

Hi Sandeep,

I received a call from your executive yesterday, and today excess charges of Rs. 94 have been reimbursed back but have not yet received any clarification/reversal for the sudden drop in data balance from 1800 MB to close to 1300 MB (which I am sure I did not use).

Could you please look into this.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

We would like to inform you that your concern listed 06 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33