Comments
Sir,
I am a user of Airtel Prepaid Mobile service. Every 15 days I am getting sms on my mobile that Rs 30/ or Rs 10 will be deducted from my mobile balance last message being received by me on 5th of December stating that "Your News service will be renewed in 3 days. Renewal charges Rs10/10 days." from service call cerntre 555630. or bolly services subscription.
For that I have to go personally to the airtel office at Ashram road under sr no 51 Ahmedabad to deactivate the subscription. Today after really getting tired with the services from airtel office I wanted to meet the senior person to know the procedures for deducting the amount wihtout giving knowledge to the customer. (Also if I want to talk to them throught my mobile we have to deduct .50 paise or some amount per second to talk to them ) I have been informed that there is no senior person and I have to wait in que as per number given in a chit.
Sir, I am an office goer and its not possible to sit for hours together. If this is the way they take money then its better to stop the services and use the other services.
You are therefore requested to go through this content and take proper action against the service people so that without my consent the airtel should not activate any servuces to my mobile as the money which we are paying are hard earned money.
Yours truly,
Suparna Sen
[protected]
I am a user of Airtel Prepaid Mobile service. Every 15 days I am getting sms on my mobile that Rs 30/ or Rs 10 will be deducted from my mobile balance last message being received by me on 5th of December stating that "Your News service will be renewed in 3 days. Renewal charges Rs10/10 days." from service call cerntre 555630. or bolly services subscription.
For that I have to go personally to the airtel office at Ashram road under sr no 51 Ahmedabad to deactivate the subscription. Today after really getting tired with the services from airtel office I wanted to meet the senior person to know the procedures for deducting the amount wihtout giving knowledge to the customer. (Also if I want to talk to them throught my mobile we have to deduct .50 paise or some amount per second to talk to them ) I have been informed that there is no senior person and I have to wait in que as per number given in a chit.
Sir, I am an office goer and its not possible to sit for hours together. If this is the way they take money then its better to stop the services and use the other services.
You are therefore requested to go through this content and take proper action against the service people so that without my consent the airtel should not activate any servuces to my mobile as the money which we are paying are hard earned money.
Yours truly,
Suparna Sen
[protected]
I sent a mail to airtel email customer care service and got immediate response and solution to my above mentioned problem. I also got my money back and all the unnecessary subscriptions are deactivated. Appreciate their Email Customer Care service.
The same thing happened to me also...money deducted for comedy zone...which i never subscribed for...activated DND last week.
lodged a complaint to ..and a cc to mr Rakesh Ranga. let's see what airtel can do.
lodged a complaint to ..and a cc to mr Rakesh Ranga. let's see what airtel can do.
Hi all sent a mail. to the customer care and got back my money..didn't expected that actions would be taken so fast...hats off to airtel customer care...
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Airtel Prepaid — Deduction of Charges automatically from the Balance.
Dear Sir/Madam,Inspite of several complaints to the "Airtel Call Centres", I am facing problems of deductions of charges of VAS Download. It was earlier used by me. As confirmed with "Airtel Customer Care" that there are some deduction of charges due to "Other Websites" which are being opened at the time o[censored]se.
The Charges which are being deducted is due to packs which are activated such gcclub.com. I complained about the same to the customer care, but also these charges being deducted without any intimation.
Request you to return back my deducted amount from the Mobile Service Providers.
If the same continues, I shall request all readers of such complaints to switch on other service providers. As they provide better facilities with better rates. They don't also cheat the customers for the unnecessary deductions which are being done by "Airtel Prepaid".
Awaiitng for an Positive revert on the same.
Regards
Shirish Chavan
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