Airtel — Replacement of defective set top box

Address:

Assam

I was facing some problems with the set top box of the AIRTEL DISH TV on the nights of 15th may,2013. I had contacted the local head office([protected] and [protected]) of the airtel in guwahati on 16th May,2013 and gave a complain about the same. A serviceman([protected]) came to my house, checked everything and finally told me that the set top box is defected and he will be replacing the set top box by day after tomorrow. As there was no contact from their side on 18th May ,2013 So I had called back them and they told me that they had not received any complain.So i gave a complain again on 18th May. Again there was no response from them after 24 hours. This time I had given another complain in the customer care service ([protected]). The customer care executive told me that I will get my new set top box on 20th May,2013 at 4 o'clock.But after waiting for 26 hours, as there was no response , I have called again and the representative told me that it will be replaced by today evening at 7 o'clock and gave me the local representative's phone number.But when i called back to that number the representative picked up the phone and told me that he'll call me back. After some time he called and told me that he will replace it by tomorrow and reacted very badly.