[Resolved]  Airtel — ROM Usha Badhe TO 8 recipients Illegal And Incorrect Suspension Of Mobile Number [protected] by Airtel

Address:

Pune, Maharashtra

I am a subscriber of Airtel mobile number [protected] belonging to Maharashtra circle.
I have been using this number since last more than 8 years and suddenly Airtel disconnected my number citing reasons that I requested for conversion to prepaid.

I NEVER EVER CALLED CUSTOMER CARE FOR ANY CONVERSION FROM POSTPAID TO PREPAID.THERE IS NO EVIDENCE WITH AIRTEL LIKE NO SIGNED DOCUMENT OR CONVERSATION RECORDING


I am putting fact by fact in the mentioned below points.

1) There was no outstanding payment for this number since it was put on direct debit being charged to my credit card. Hence I am not the defaulter.

2) I was asked to resubmit the documents which I did on 18 December at Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]. They issued me SIM card however no activation was done. SIM card number is [protected]HLR4) and Service Request number: 47890505.I was told by Airtel Relationship center Telesoft, next week that they had misplaced the document.

3) I resubmitted the document again on 19th January 2013 for which I did not get any response from Nodal office, Airtel customer care and at Airtel Relationship center Telesoft, Sinhagad Road, Pune.

4) I have exchanged 35 emails with Airtel Nodal office , customer care ,Appellate authority but no corrective action was taken.

5) Tried reaching Nodal office via telephone but there is no way to reach them. The IVR menu are all FALSE (Cheating). There is no option to talk to Nodal officer directly.

6) Got calls from Airtel Delhi office 3 times but they did not take any corrective action.

7) There was no notification by Airtel to me on my registered email ID or my phone regarding any alteration request or my number suspension.

What I want now

1) Restore my number [protected] immediately. Documents are already submitted to Airtel Relationship center Telesoft, Sinhagad Road, Pune ,(Contact person:-Rohit [protected]).
2) Action against Airtel executives responsible for dereliction of duties. They are responsible for my mobile disconnection.
3) Investigation by competent Airtel authority or Maharashtra police for missing my documents. These documents can be misused to get new SIM card which may amount to Terrorist activities.

Ranjeet