| Address: | Mysore, Karnataka |
Dear Sir,
I have a postpaid connection from Mysore, Karnataka and the number being [protected]. I have been using this connection from past four to five years approximately. I work for ICICI Bank and have an official connection for which the bill is paid by the bank.
The number [protected] is being utilized by my wife. The monthly bill from the first month I got the connection some wherein 2007/2008 till the month of Jan 2012 is on an average of Rs. 400.00 and a maximum usage of airtime I have paid Rs. 700.00. There is an ECS facility that has been linked to my salary account that clears month on month without fail.
I write this mail to express my grievance that has not been solved by the Nodal Department SR# 42445561.
1. To the best of my knowledge I had not expressed any interest in activating GPRS on the number [protected].
2. There is no intimation and information of activating GPRS by Airtel. I gave a call to call center to find out how GPRS was activated? I got information that the same was activated on13.01.2012 without my knowledge or my request to activate GPRS. When questioned about the same the answer given by the call center executive was - "GPRS has been activated by the back end team and probably it has been activated as it is free on your number." I know nothing in this world comes free!
3. I have been billed for an amount of Rs. 14419.88 ps., the break up being Rs. 12746.30 for 1243 MB for GPRS usage for just two days 19.02.2012 and 20.02.2012 (which has not been utilized by me) and Call charges of Rs. 66.00 plus the monthly rental of Rs. 249.00 for which the total is Rs. 315.00 and tax of Rs. 1341.88.
4. My credit limit on the number [protected] is Rs. 2200.00. My question is why was I allowed to be billed tillan amount of Rs. 14419.88. Why was the number not blocked from the services when it reached the credit limit?
I honestly express that the use age of GPRS that has been billed on my number has not been utilized by me. Probably this should be a SCAM by Airtel to penalize for no fault of the customer. I request you to get your team investigate on the below mentioned points.
i) Why was GPRS activated on my number as I had not expressed any interest to activate the services?
ii) Why was my number NOT BARRED from the services when the usage exceeded my credit limit of Rs. 2200.00
III) Investigate in detail on the usage as the number is being used on a low end handset Samsung SGH - E250.
iv) Can anybody use 1243 MB of GPRS in just two days on Samsung E250 handset as I am ready to handover the handset for your investigation.
I hope I get justice as I am being honest to quote that I have not enjoyed GPRS services. I request you not to debit the amount from my bank account through ECS until the investigation is done.
Request your team to contact me on [protected] OR write to me on the email for future communication.
Warm Regards,
Giridhar
[protected]
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