[Resolved]  Airtel — non-receipt of payment done through Direct Pay

Address:

Uttarakhand

Dear Sir,

I have recharged my mobile No.[protected] online by Rs.333 via my HDFC A/C on dated 21.feb 2010.But instead of regular follow up neither the bank revert my money back nor the airtel credited the amount in my mobile. The reference No. of transaction is[protected] & reply of airtel staff is that refence No.is not tracable & the reply of bank is as follows :

Dear Mr. Agarwal,

Thank you for writing to us.

This is with reference to your e-mail dated March 12, 2010 regarding transaction.

This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider.

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.

For any clarifications, we would request you to get in touch with the customer care team of service provider, who, on your instructions, will initiate the necessary rectification.


Warm Regards,
Selvaraj.P
Customer Support Team
HDFC Bank Ltd. }


Kindly resolve this metter

thanks
ashutosh