| Address: | South Delhi, Delhi |
To,
The Person In Concern.
subject: wrong deduction of Rs 399 and not providing services.
I Ms.Saba Khan would like to bring to your notice that i am an airtel customer and have a blackberry plan activated for Rs.399 monthly on my phone,
however since 1 May i have been unable to acess to my blackberry plan due to inconviniess in Airtel service
.
Following are the details of complaint and the service :
complain: deducted balance of Rs.399 from my account Rs. 12 left on 1 may
Reply from Airtel service:thank you for your request ur BIS plan will b activated with in 4 hours.you will reciev a msg on activation.(1 may 7:37 pm)
however the plan wascnot activated and i received a msg mentioning deactivation at 7:57 am on
2 nd may i called airtel customer
.Reply from Airtel Service:thank you for contacting airtel your request refrence no. registerd on 2 may-2012 7:38 is RBBAD[protected]
however the plan wasnt activated and i have received a msg later that the plan could not be activated.
Recurringly the same issue happend on 3 may and 4 may where recharge was deducted from my account on
5 MAY i personally went to airtel outelt in community centre in new friends colony at 6:30 pm
and the refrence no. is CBBAD[protected] (5 may 2012 at time 18:14)
On 7May again a complain has given at nodal office on this no.[protected] to Mr. kunal gupta.
he said ur plan will b activted with in 4 hours.
after tht i recieved msg request refrence no. CRCHS[protected](at 15:37 time).
I am dissapointed with the airtel service and also due to behavior of the executives at custmer service as they are blaming the complain to the blackberry custmer service .i have even rectified it from the blackberry service and they say that balance deduction is done from airtel service. i saved all messeges as aproof balance deduction message and refrence number messages all
. Kindly look into the matter .and revert back asap as i am unable to acess my blackberry services.
regards
saba khan
[protected]
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