[Resolved]  Big Bazaar / Sansui LCD 26' TV — Fraud Practice by Future Value Retail

Address:

Bangalore, Karnataka

Hi

I Raviraj Kumar want to bring in your notice about the fraud practice of Future Value Retail’s employees.

I purchased a new Sansui 26 LCD Television from Big Bazaar, Kormangala, Bangalore on 3rd. March. 2011. I asked the Sales Representative Mr. Zabi to check the TV and he explained they usually not check the new TV but only give demo on display TV. After my request he checked the TV but not remote and argued that remote is sealed pack we cannot open and assured me that there won’t be any problem.

I reached my Flat with TV at 10 PM night and found remote was not working, by the time I went back to Big Bazaar it was closed. Next evening I reached Big Bazaar directly from my office and met Mr. Zabi explained the problem and he filed a complaint (No. BAN [protected], 04/03/2011) he said its minor setting problem and Sansui will send a representative and problem will be fixed on 5th morning. I had been waiting and no one appeared. Finally Mr. Joseph from Videocon came to my place on 6th but he could not rectify the problem and went back. He told he’’ send someone else on 7th afternoon but no one came in spite of my several calls. I approached Big Bazaar again on 7th evening; they sent 1 representative and replaced the TV.

TV they have replaced is old one with lots of defects. Until 7th morning they did not have same model of TV in stock except display one. I clearly mentioned that I want fresh piece not the display one but they cheated me and have sent broken TV. TV panel from back is open and broken. After waiting 5 days I received the old TV for the price of new one.
I am attaching few pictures of the TV which clearly shows that panel was open and broken. TV looks too dirty which explains that TV is old. I have paid the amount 5 days back and could not watch TV for 5 days and now they have given me old TV. This is a big fraud I have observed and I have no more patience to wait further.

I have no option left rather than going to Consumer Court and Media.

Regards
Raviraj Kumar