[Resolved] BSNL Dataone Broadband — huge bill-because of plan change

[Resolved] BSNL Dataone Broadband — huge bill-because of plan change

M m.dinesh from Hyderabad, Telangana

hai members I am in a huge problem, please help me.I will write my problem in detail,please give me some suggestions. In november,2007 month , i applied for broad band connection -250 plan then i called customer care to change my plan, they said they will change the planto 5 combo. then on in the end of november i clarified that my plan has been changed to 500combo. I totally clarified that my plan has been changed and i can use it accordingly to 5ooplan. so in the december month i started using according to 500 combo plan. As usual i used to download files form 2.30am to 7.15am in the morining. but on december 19th i got a call that there was a technical problem in the system and my plan did not change. So i called customer care so many times and asked them about my problem,there was no response form them. In the january,2008 i got 47000 bill which i cannot pay. so i went to bsnl lingampally,hyderabad office to submit complaint letter and i submitted it. but till february they did not give any response. so again i went to bsnl office in this month ,again i explained the problem to them ,they are saying that i have to pay the bill and also the officer in that place is so lazy that he is saying directly that how can i loose you. Please solve my problem , because there is no mistake i done and also i cannot pay the bill. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

chocku

from Pune, Maharashtra

sir i am using a dataone Broadband conotions for last 4 monts still now. last 3 months its work well and super. now a days i have a problems. i told my exchange vpy and main exchange and comibtore also. all thing is right ip adress and ADSL link also good but 687 errore report is show. my exchange JE also come to my office and see the problems. so pls ready my net conotion qick. i have a problems last 20 days so pls help me.

land line :[protected]

cell : [protected]

thanks reg
chocku
tirupur

Ram Sharma

from Pune, Maharashtra

I have a dataone montly 250 rental plan. Recently i got a bill for internet usage of 2900 rs and previosuly of RS 500 . I tried to check my usage on dataone website but the website sucks. Everytime I try to click on Check Account Usage the message appears Internet Explorer cannot open page. Went to BSNL office and they say check ur account usage online. but when i try to log in the web site the error msg is showing invailid user id .

I read some of the forums online while searching on google and found that many of other customers have also been charge around in the range of 2000 RS to 4000 RS for same 256 monthly Plan. I will like to look from this website that there may be other people who may be facing the same problem. But the service from BSNL is so ridiculous that people those who r busy in day to day life get frustated from such kind of services.

From last two months I am frustated from BSNL service. When I go to the BSNL office they say check it online when I try to call the toll free number they dont give proper answer.

sarita

from Jind, Haryana

Sir i take a application about change my plane on 7/4/2010. but my plane does not change till 10/4/2010.please change my plane.