Cinemax India — tickets not properly issued

Address:

Ahmedabad, Gujarat

I purchased ticket from cinemax online, and got confirmation. money was debited from my account.

but the ticket was not booked when i went to cinema hall.

ticket says status: canceled, but money is taken from account and we get order id also for the ticket.

i was told by cinema guys that, they usually respond within 24 hours

i tried to contact them many times but no response. attached the ticket that i purchased on 9th may...

pl help.
Sawan