Comments
I'm fully agree, they are just taking the benefit of the fact that there is no direct competition available as of now who can give better services & unfortunately people like us who are bound to commute on daily basis because of work needs such services they are just encashing that, as a customer I always wanted this service but the management of this company is truly run by some 'Dehatis" who have just invested some money & started this venture by chance, they are least bothered what customer wants, they are simply putting blind eye on customer's concerns, nobody from the management ever tried to call the customer & get some feedback on the services, I think they are unaware that this is the time to "Listen Customers" otherwise it will result in a very high defection rate & ehich leads to the situation like pouring water in a leaking bucket.I hope somebody from managment read this & improve
Reply
On 23 Aug 10, on front panel of my car indicator of emission & battery
(Orange & red in color) are on even car has been started. So I called Crossroad customer care and they lodge my complaint & said mechanic will reach within 30 minutes But did not give me any compliant number. After 30 minutes I have privilege to talking to CSRs (Jai and Ashok) these two are car genius I have not met in my life.
- First they said there is no compliant from my side, so I need to lodge it a new compliant. Both Jai and Ashok don’t know that what indicator on front panel of car means, for him its an electrical issue which you don’t deal with. YOU HAVE RECUIRTED ILLITERATE STAFF THOSE DONOT WHAT THESE INDICATORS MEANS.
I recommend one should call on road service from maruti (if one has maruti car). As we need to pay why not to pay when it is required as these local on road service are not worth it.
DONOT BUY SERVICE FROM CROSSROAD., ...
[censored]ij Nagpal
(Orange & red in color) are on even car has been started. So I called Crossroad customer care and they lodge my complaint & said mechanic will reach within 30 minutes But did not give me any compliant number. After 30 minutes I have privilege to talking to CSRs (Jai and Ashok) these two are car genius I have not met in my life.
- First they said there is no compliant from my side, so I need to lodge it a new compliant. Both Jai and Ashok don’t know that what indicator on front panel of car means, for him its an electrical issue which you don’t deal with. YOU HAVE RECUIRTED ILLITERATE STAFF THOSE DONOT WHAT THESE INDICATORS MEANS.
I recommend one should call on road service from maruti (if one has maruti car). As we need to pay why not to pay when it is required as these local on road service are not worth it.
DONOT BUY SERVICE FROM CROSSROAD., ...
[censored]ij Nagpal
If any body wants to see how and duffers sound then they should call up the CROSS ROADS customer care.I have never seen such an ill trained call center staff in my life.It seems you are talking to some road side .I have been member of this pathetic company for 2 years now but got to know their pathetic service when i called them for breakdown help at 9 am in the morning and after 5 reminders finally i had to beg the call center duffers to give me the mechanics number.The Mechanic finally reached the place at 12 noon. CROSS ROAD IS THE WORST COMPANY I HAVE EVER COME ACROSS.
I have purchased the cross road membership for my convinence.I am
using the cross road services almost from the past 2 years.Usually i
called up the cust care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follw up the
call centre and the mechanic even they are not having facility to call
us. We have to call the mechanic & update the locations.
I was facing the problem of tyre again it was puncher yesterday so i
called up the cust care on 22nd
August 2010 at around 7 :00 pm.
The executive tried to take the information like car no. &
confirmation for the address but the address is not valid which is
updated on your systems. I refer to send the mechanic at my residence
but the address is not updated & then the executive DC the line.
I need to call the cust care again for the same complaint. My call was
landed to Mr Vineet rajput
I was provided a Complaint I.D 201 & mechanic need to visit my place
within 30mins. I receive a call after 40 min that mechanic is unable
to find your place so note down the no. of RAM PRAKASH NAYAK
([protected]).
When i come down from my stairs mechanic was standing in my colony.
He asked for the stepney is fine so i will replaced that, i said i
want to repair my same tyre which is faulty and the same has been
discussed with the cust care for the addition charge of RS 50 /-
He again forced me to replace the stepney only but i have denied.
He said i will save your 50 bucks, tommorrow you can repair you tyre
by your own. After all the disscussion he just taken my faulty tyre
for repair.
After 20-30 min i got a miss call from Mr. RAM PRAKASH, i called up
at the same time, he said that your Tube is totally busted due to
running your car with the puncher tyre and the Nossel of the tyre is
also damaged so you need to replace the TUBE only which costs Rs 300
/- AND Rs 50 /- their extra charges.
According to me there is no tyre tube which costs 300 bucks, so i
speak to the dealer also at the same time for the cost of the tube. He
said cost for the tube is Rs 250 /- and Rs 20 is for replacing the
tube & Rs 30 /- is addition for the mechanic,
After all the bargaining finally the tube cost for RS 250 /- with fitting.
I ask the dealer to provide their visiting card & return back my faulty tube.
Mr, Ram prakash nayak retun after 30 min & then replace the tyre.When
i have check the faulty tube there is no DAMAGE on the tube & there is
no cut marks on the tube or Nossel.
There might be general punchar only.Mr. Ram Prakash Nayak from the
CROSS ROAD tried to act smart,
I Called up the dealer and ask what is the problem with the tube.. he
said there is general punchar only
but your mechanic is not ready to repair it. He said you just replace the tube.
Since I was not satisfied with the overall incident and don’t believe
that why I should be charged EXTRA
I called your Customer Care at around 8:45pm i have a word with OM
for the complaint against the incedent for the fraud charges but
there is no one is available. He said i need to call tommorow and
speak to Mr.Devinder.
I am really surprised that an reputed company like Cross roads is
doing such hanky panky business to extort money from customers and
maligning the brand name of Cross road .
using the cross road services almost from the past 2 years.Usually i
called up the cust care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follw up the
call centre and the mechanic even they are not having facility to call
us. We have to call the mechanic & update the locations.
I was facing the problem of tyre again it was puncher yesterday so i
called up the cust care on 22nd
August 2010 at around 7 :00 pm.
The executive tried to take the information like car no. &
confirmation for the address but the address is not valid which is
updated on your systems. I refer to send the mechanic at my residence
but the address is not updated & then the executive DC the line.
I need to call the cust care again for the same complaint. My call was
landed to Mr Vineet rajput
I was provided a Complaint I.D 201 & mechanic need to visit my place
within 30mins. I receive a call after 40 min that mechanic is unable
to find your place so note down the no. of RAM PRAKASH NAYAK
([protected]).
When i come down from my stairs mechanic was standing in my colony.
He asked for the stepney is fine so i will replaced that, i said i
want to repair my same tyre which is faulty and the same has been
discussed with the cust care for the addition charge of RS 50 /-
He again forced me to replace the stepney only but i have denied.
He said i will save your 50 bucks, tommorrow you can repair you tyre
by your own. After all the disscussion he just taken my faulty tyre
for repair.
After 20-30 min i got a miss call from Mr. RAM PRAKASH, i called up
at the same time, he said that your Tube is totally busted due to
running your car with the puncher tyre and the Nossel of the tyre is
also damaged so you need to replace the TUBE only which costs Rs 300
/- AND Rs 50 /- their extra charges.
According to me there is no tyre tube which costs 300 bucks, so i
speak to the dealer also at the same time for the cost of the tube. He
said cost for the tube is Rs 250 /- and Rs 20 is for replacing the
tube & Rs 30 /- is addition for the mechanic,
After all the bargaining finally the tube cost for RS 250 /- with fitting.
I ask the dealer to provide their visiting card & return back my faulty tube.
Mr, Ram prakash nayak retun after 30 min & then replace the tyre.When
i have check the faulty tube there is no DAMAGE on the tube & there is
no cut marks on the tube or Nossel.
There might be general punchar only.Mr. Ram Prakash Nayak from the
CROSS ROAD tried to act smart,
I Called up the dealer and ask what is the problem with the tube.. he
said there is general punchar only
but your mechanic is not ready to repair it. He said you just replace the tube.
Since I was not satisfied with the overall incident and don’t believe
that why I should be charged EXTRA
I called your Customer Care at around 8:45pm i have a word with OM
for the complaint against the incedent for the fraud charges but
there is no one is available. He said i need to call tommorow and
speak to Mr.Devinder.
I am really surprised that an reputed company like Cross roads is
doing such hanky panky business to extort money from customers and
maligning the brand name of Cross road .
WELL I M NOT A MEMBER OF RACE, I HAVE MEMBERSHIP OF CAROXY AND AS FAR AS I CONCERN THEY ARE PROVIDING GOOD SERVICE TO THEIR CUSTOMER, AS I HAVE TAKEN THEIR SERVICE THRICE EVERY TIME I GOT HELP ON TIME
I am not sure if Race or Cross Road is good service provider or not, but I can say you that Caroxy is best car helpline service provider in Delhi & NCR as I am using Caroxy services for last 1 years and I used their service many times and every time I got the help on time I am very much satisfied with them Hey guys I will suggest all of you to go with Caroxy.
here's a story that's a bit differentbut never the less harrowing!!! i got a call from crossroads about its services in & around delhi & when i declined to the offer d very next day i again got a call convincing me bout d need of such services (rightly though!!)
upon me acceptin the offer, d very same day (11 sept) an agent came over & after taking d payment asked me to get a registry with the company. since then the ordeal has been continuing ... n leave apart the idea n requirement o[censored]sing d services offered... i'v till date (a week now, 17 sept) not even been registered by the company.
instead i m still recieving cals boutthe product, n at times an enquiry bout my registration, with a promise of a call back in A FEW MINUTES... but the wait for this "CALL" is yet to end.
with d payment having been made already, n d kind of attitude ths being shown by the concerned dept/ office... n readin d comments by others on this page.. i really wonder as to hw much responsive these people wud b, wen sum1 is in actual need of d services promised.
hp, unlike me b4 d next customer buys this policy, he goes through the comments reviews n experiences of all o[censored]s, n there after decides about its availment.
hp, v thr nvr comes a time wen v need to call cross roads n if v do get stuck... guys... keep ur own alternatives n back ups ready!!! haahaha...
no. 90133578/ 026
[protected]
mob [protected].
upon me acceptin the offer, d very same day (11 sept) an agent came over & after taking d payment asked me to get a registry with the company. since then the ordeal has been continuing ... n leave apart the idea n requirement o[censored]sing d services offered... i'v till date (a week now, 17 sept) not even been registered by the company.
instead i m still recieving cals boutthe product, n at times an enquiry bout my registration, with a promise of a call back in A FEW MINUTES... but the wait for this "CALL" is yet to end.
with d payment having been made already, n d kind of attitude ths being shown by the concerned dept/ office... n readin d comments by others on this page.. i really wonder as to hw much responsive these people wud b, wen sum1 is in actual need of d services promised.
hp, unlike me b4 d next customer buys this policy, he goes through the comments reviews n experiences of all o[censored]s, n there after decides about its availment.
hp, v thr nvr comes a time wen v need to call cross roads n if v do get stuck... guys... keep ur own alternatives n back ups ready!!! haahaha...
no. 90133578/ 026
[protected]
mob [protected].
I totally agree with you. They never take less than an hour to reach the spot, but this time it took them 5 hrs., and as said in the original complaint, every time I ring up they say 15 more minute. I dont have to describe my situation in words. This is what they say in their site "Just one call to CROSS ROAD ensures you that your car is attended promptly & efficiently." Why dont they tell the waiting time little bit more accurately, if they know the no of complaints queued up.
Cant we take some legal action?
Cant we take some legal action?
WORST SERVICES...
Crossroad car help line, is big cheater... they are fraud and company and staff all filled of gundassssss
no body do any work, still everyone is more busy than prime minster/ president of any country...
Crossroad car help line, is big cheater... they are fraud and company and staff all filled of gundassssss
no body do any work, still everyone is more busy than prime minster/ president of any country...
Dear All,
I do agree that problems might have been faced by you. But still I have decided to be a member of this "CROSSROADS" helpline.
I may let you know my exprience with "RACE". I had a Petrol leakage in my Car. Complained to "RACE", where I had membership. No doubt, as usual, I had to try a number of times. The reply was, "Your membership had expired". When I checked up my receipt, I found it still had 3months period left out. Next time, when their marketing persons approached me for renewal, I related them the whole story, but the reply was, "it is only the fault of our operational cell. It will not happen next time."
But no body dared to refer my complaint to seniors.
Just think, it was a petrol leakage & I had to drive in that position only from (near) Raddison hotel upto Bhikaji Cama Place, where I got it rectified. It hardly took 5 minutes for rectification, but I took about 15 minutes to locate the mrcahnic at Indian Oil Petrol Pump. Thank God, had some body thrown a lighted cigarettee from the running Car, it could have resulted in a big fire.
So just in short, all are alike & no body gives a better service.
I do agree that problems might have been faced by you. But still I have decided to be a member of this "CROSSROADS" helpline.
I may let you know my exprience with "RACE". I had a Petrol leakage in my Car. Complained to "RACE", where I had membership. No doubt, as usual, I had to try a number of times. The reply was, "Your membership had expired". When I checked up my receipt, I found it still had 3months period left out. Next time, when their marketing persons approached me for renewal, I related them the whole story, but the reply was, "it is only the fault of our operational cell. It will not happen next time."
But no body dared to refer my complaint to seniors.
Just think, it was a petrol leakage & I had to drive in that position only from (near) Raddison hotel upto Bhikaji Cama Place, where I got it rectified. It hardly took 5 minutes for rectification, but I took about 15 minutes to locate the mrcahnic at Indian Oil Petrol Pump. Thank God, had some body thrown a lighted cigarettee from the running Car, it could have resulted in a big fire.
So just in short, all are alike & no body gives a better service.
Hi All,
got a membership in August, happen to get both my front wheels busted, called them up at 7.30 pm, their reply was YOUR CARD HAS EXPIRED WE CANNOT SERVE YOU, WELL August to November card expires-- one of the seniors picks up says your card in not activated and speak to us in the morning-- Disgusting --whole night i will stay with my car on the road, even on request the answer was call us on the morning..
MY SUGGESTION-- BE CAREFUL WHILE TAKING THEIR SERVICES..
got a membership in August, happen to get both my front wheels busted, called them up at 7.30 pm, their reply was YOUR CARD HAS EXPIRED WE CANNOT SERVE YOU, WELL August to November card expires-- one of the seniors picks up says your card in not activated and speak to us in the morning-- Disgusting --whole night i will stay with my car on the road, even on request the answer was call us on the morning..
MY SUGGESTION-- BE CAREFUL WHILE TAKING THEIR SERVICES..
I am a registered member of Crossroad Service. I got registered in the year, 2009 and during that year once the Engine belt of my car needed to be replaced and i called a mechanic from Crossroads. The mechanic arrived after 75 mins (whereas the company claims to send help within 30 mins). Upon arriving this mechanic told me that Crossroads does not provides such service. However i obliged and called a private mechanic and paid him Rs. 400/- for replacing the Engine belt.
After this incident, i received a call from the company regarding the service and i told them that the mechanic refused and said that this service is not provided by the company, they then told me (after consulting with Senior Officials) that the company provides services for Engine Belt repairs; which made me to lodge a complaint.
Later during that year, i started recieving calls form the company for renewing my membership for next year. Since i was not satisfied by the standard of services offered by Crossroads, i refused but after much persuasion from the company, I consented and renewed my membership in October 2010
(for which i paid the standard amount) and also recommended Crossroads to a friend. After renewal i started receiving calls in every 15-20 days to renew my membership. Despite being a member i was being bothered for no reason.
Today i.e 10th December, 2010 my car broke down in midway and i called the helpline number but i was amazed to learn from the company that my membership no. 80044802/254 is not registered with Crossroads, which i was being provided with 3 months back. Everyone refused to register my complain and told me plainly that i am not a member (because my card was not activated by the company !!!), hence can not be helped. Would someone tell me that is it the responsibility of the Customer to activate the card or the people who are being employed by the company to carry out this task ?
I am totally disappointed with Crossroad's Services. If this is how the customer is treated at this particular company, I can surely say that this company wont last for long. I have been mistreated not once or twice but 'N' number of times and this is a totally unprofessional way of carrying out a business venture. IF ANY CROSSROAD OFFICIAL OR EXECUTIVE IS READING THIS THEN THEY MUST REALIZE THAT THE PROMISES MADE AT THE TIME OF REGISTRATION ARE NOT BEING FULFILLED BY CROSSROADS. AS A CUSTOMER I WOULD LIKE TO ADVISE ALL THE NEW MEMBERS AND ALSO THOSE WHO ARE PLANNING TO BE A MEMBER OF CROSSROADS THAT PLEASE DONT WASTE YOUR MONEY AND TIME ON SUCH A USELESS COMPANY.
After this incident, i received a call from the company regarding the service and i told them that the mechanic refused and said that this service is not provided by the company, they then told me (after consulting with Senior Officials) that the company provides services for Engine Belt repairs; which made me to lodge a complaint.
Later during that year, i started recieving calls form the company for renewing my membership for next year. Since i was not satisfied by the standard of services offered by Crossroads, i refused but after much persuasion from the company, I consented and renewed my membership in October 2010
(for which i paid the standard amount) and also recommended Crossroads to a friend. After renewal i started receiving calls in every 15-20 days to renew my membership. Despite being a member i was being bothered for no reason.
Today i.e 10th December, 2010 my car broke down in midway and i called the helpline number but i was amazed to learn from the company that my membership no. 80044802/254 is not registered with Crossroads, which i was being provided with 3 months back. Everyone refused to register my complain and told me plainly that i am not a member (because my card was not activated by the company !!!), hence can not be helped. Would someone tell me that is it the responsibility of the Customer to activate the card or the people who are being employed by the company to carry out this task ?
I am totally disappointed with Crossroad's Services. If this is how the customer is treated at this particular company, I can surely say that this company wont last for long. I have been mistreated not once or twice but 'N' number of times and this is a totally unprofessional way of carrying out a business venture. IF ANY CROSSROAD OFFICIAL OR EXECUTIVE IS READING THIS THEN THEY MUST REALIZE THAT THE PROMISES MADE AT THE TIME OF REGISTRATION ARE NOT BEING FULFILLED BY CROSSROADS. AS A CUSTOMER I WOULD LIKE TO ADVISE ALL THE NEW MEMBERS AND ALSO THOSE WHO ARE PLANNING TO BE A MEMBER OF CROSSROADS THAT PLEASE DONT WASTE YOUR MONEY AND TIME ON SUCH A USELESS COMPANY.
I am the member of the Shree Caroxy & i feel secure to take membership of the Caroxy. last night i am getting the help from the Shree Caroxy when i was in trouble that time i got refference from my friend and gettting the from that side. NOW I FEEL FREEDOM TO TRAVEL
I am also a member of crossroads car bike helpline and called mechanics for 4 times. they always came within 20 to 30 minutes. I am fully satisfied with their services.
I am a member of crossroads.so many times a call to cross road, and unbelievable, they came within 25 to 30 min. as they committed, some times they are late, but they inform me, due to some traffic, they are late otherwise they are always came om times.i am satisfied with the services of cross road .
today unfortunately i joined cross roads
and its already 2 hours since i called them and hen i tried to scold the executive but he is so shameless that he just said sorry and put the phone down. these people are real cheaters and i dont think any body out there should rely on them
and its already 2 hours since i called them and hen i tried to scold the executive but he is so shameless that he just said sorry and put the phone down. these people are real cheaters and i dont think any body out there should rely on them
these are the most shameless fellows i have ever seen. and nothing can ring a bell for them as they are so habitual to abuses. i have had similar experience with them everytime i need their service as other costumers have mentioned above
Yes they are purely cheaters of day time...I also called up and nobody came even after 2 hours... I finally had to go and call a nearby mechanic to do the needful in my car... I called them up at least 7 times in the mean... Finally when I asked them for refund of my money..their manager Mr. Harjinder called up after 20 days just to fight with me and saying no refunds will be given!!! Their [protected]@crossroads email bounces...[protected]@crossroads never responds... Pathetic and poorly literate staff receives your calls...Its better to give this money to some charity than to cross roads... This company will surely be busted soon..
I HAD A SIMILAR HORRIFYING EXPERIENCE.MY ADVICE TO ALL IS NEVER FALL IN THEIR TRAP.CROSSROADS IS THE WORST HELPLINE SERVICE.THEY ONLY CHEAT
I'm fully agree, The services are now becaming worst and worst.
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Complaints
117
Pending
0
Resolved
19
+91 11 4709 0909 [Delhi/NCR]
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020