Comments
AirTel — Non-cooperative attitude
I retired as Incometax Officer from Allahabad and have settled down at Viman Nagar, Pune. I wanted to avail one pre-paid mobile connection having heard a lot about Airtel Service. In fact I have an internetconnection and a telephone for which service was attended to my utmost satisfaction. But yesterday I had gone to Airtel showroom located in Viman Nagar near Datta Mandir as I wanted a prepaid mobile connection. I took my passport-photograph with me (photocopy as well as original). There were about four workers and one lady. I asked for the connection. I showed my original passport and a photocopy. They said they want a zerox copy of the passport. I got it copied from an opposite shop and when I approached them they said"the photo is not clear". I gave them one coloured photograph. The passport in original contains my photograph. Then they said "Yeh nahi chalega". Passport is an authentic document and I do not know what else they want. Then they said we mdo not have mobile connection stock. They just did not bother me a senior and respectable citizen and they went on gossipping with each other and did not care how to treat a new customer. Then I came out of the shop telling them "I don't want this connection". Is this the way they treat a customer? Then I went to a shop styled "Om Mobile Shoppe" who was very courteous, gave me a connection and by 3.30 PM the connection was activated. I request you to look into the behaviour and see that atleast they behave well with customers who come to your showroom looking at the Board. Thank u
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Digital TV — recharge price is high
I am a Airtel digital TV customer ,When I took the connection it was reasonable price and service was good.Now sudenly chanels cost is getting high.I am sad and happy to disconnect airtel digital TV for cheating customers.ORISSA
Digital TV — Dis-service to the consumer
My Customer Id number is [protected].I registered a complaint number 475758 on December 21, 2008 regarding non working of the Set Top Box, serial number - [protected].The complaint in question was attended by ur representative after a long wait of 192 hoursi.e., on December 29, 2008.Such a cold attitude from a firm having a good standing in the market is quite undeairable.I had to wait for 8 days helplessly.I may also inform you that on December 30, I tried to lodge my resentment at toll free number[protected], but so to inform you that yourexecutive refused to entertain my complaint.You might be knowing that all these tantamounts to dis-service to the consumer.Who is responsible for un-necessary and avoidable mental harrasment by me.
Hope to receive your comments without any delay.
I am retaining copy of this message for future reference, if so warranted.
Jagtar Singh Bhogal