[Resolved]  Dr. Agarwal Eye Hospital. Anna Nagar — Poor Customer service and issuing of wrong power lenses

I visited Dr.Agarwal Eye Hospital on Sep 5th ,i did all of my eye testing and it seems my lens power got changed,i went to there optical and ordered new frame with corrective power ,after one week they given me the new glasses,but i am shock to see that the power which they put on the lens is changed and i could not able to read letters clearly with new frame,i raised this complaint to them and they sent to me Doctor to retest and this time Doctor told me like the power somewhat got changed last time,i was shocked to hear from this from repuated Eye Hospital.Once again i handed over the new frame to them and put proper lens with corrective power and finally i got the glassed by 21st sep.I have waited nearly more than 20 days to get a glasse from Agarwal Eye Hospital.To me frank i was really upset.It's better i could have checked my power with any local opticals.Concern people need to look into it.
Was this information helpful?
No (0)
Yes (1)
Aug 14, 2020
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Complaint comments 

Comments

I Agree that the service and charges are very cheating folks.
Very darn service and they will charge much for a small treatment and even it will get cured. I am asked to visit alomost all the doctors in the hospital for after all Madras eye i got. Every doctor charged alomost 200 Rs and it costed me nearly 1000Rs for that and didnt get cured. The same got cured by a nearby doctor in Choolaimedu for 50 Rs eyedrops and 30 Rs service charges. It got cleared almost in 2 days. The worst charging hospital it is and not sure how come they will serve middle class public!!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dr. Agarwal Eye Hospital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    70
    Pending
    23
    Resolved
    11
    Dr. Agarwal Eye Hospital Phone
    +91 44 2811 2811
    +91 44 2811 2525
    +91 44 2811 6233
    Dr. Agarwal Eye Hospital Address
    19, Cathedral Road, Chennai, Tamil Nadu, India - 600086
    View all Dr. Agarwal Eye Hospital contact information