[Resolved]  Emirates Airline — LOST GOODS in DELAYED BAGGAGES

EMIRATES WILL NEVER CARE FOR THEIR CUSTOMERS OR WILL NEVER PAY ANY COMPANSATIONS. THEY WILL JUST TRY TO FIND OUT SOME STUPID REASON AND WILL NOT PAY YOU ANYTHING. CHECK THE SEQUENCE OF EMAIL COMMUNICATION GIVEN BELOW.
WHERE THEY ARE TELLING THAT I CANNOT CLAIM ANY THINGS FOR THE LOST/ STOLEN GOODS AS I WAS OVER WEIGHT TO THE PERMITTED LUGGUAGE . WHERE I HAD PAID EXCESS LUGGUAGE CHARGES FOR 3 SUITCASE THAT I WAS CARRYING.
CAN ANYONE TELL ME WHERE AND HOW TO SUE THIS STUPID AIRLINES.

=====================================================
Customer Affairs <customer.[protected]@emirates.com> hide details Jun 18
to [protected]@gmail.com
date Jun 18, 2008 7:19 PM
subject Our Ref: DXB/X/SK/190508/6615446
mailed-by emirates.com

Our Ref: DXB/X/SK/190508/6615446
18 June 2008
Mrs Renuka Sharma, Email: [protected]@gmail.com
Dear Mrs Sharma,

Baggage Claim Reference: AHL BOMEK20299 / 16 April 2008
Thank you for your e-mil messages in connection with the above baggage claim. Please accept my sincere apologies for the inconvenience you and your family experienced when your two of your eight bags failed to arrive at the destination.
Our records show that your bags were inadvertently left behind at Dubai airport and were subsequently restored to you in Mumbai on 18 April 2008.
In accordance with our operating policy, delayed delivery compensation is paid to passengers to assist with the purchase of essential items of immediate need, e.g. clothes and toiletries, and does not include consequential expenses. Passengers who are residents in the country where the claim has been lodged and passengers who receive a part of their baggage on arrival, are not eligible for this compensation as they have access to items of immediate need. Since you reside in India, and received six of your eight bags on your arrival, regrettably, you are not eligible to receive this compensation.
I am concerned to learn that you found items missing and damaged from your bag.
I would like to reiterate that in accordance with our Conditions of Carriage, which forms a part of your ticket contract, we are not liable for delay, damage to or loss of fragile or perishable articles, money, jewellery, precious metals, silverware, negotiable papers, securities, or other valuables, business documents, passports and other identification documents or samples which are included in the passenger’s checked baggage, whether with or without our knowledge. Please refer to Article 15.5.3 of our Conditions of Carriage, which may be viewed on our website www.emirates.com.
Furthermore, in accordance with the airline industry regulations, all baggage claims are settled on the basis of weight and not value.
I wish to inform you that passengers who travel out of the USA are permitted to carry two pieces of baggage not exceeding 23 kilos each. Therefore, the permitted baggage allowance for your eight bags was 184 kilos.
The weight of your six bags which were delivered to you on your arrival was recorded as 150 kilos and the weight of your two delayed bags was recorded as 48 kilos at Mumbai airport. Therefore, the total delivered weight was 198 kilos against the permitted baggage allowance of 184 kilos. Under the circumstances, regrettably, we are unable to consider your claim.
Your claim may be covered by your travel insurance policy. May I suggest that you contact your Insurers who may be able to assist you further with your claim.
I regret the inconvenience you experienced and thank you for allowing me to explain our position.

Yours sincerely,
Shashikala Saravanan
Customer Affairs
======================================================
On 2 Jun 2008 07:25:27 +0400, customer.[protected]@emirates.com <customer.[protected]@emirates.com> wrote:
REF : DXB/X/SK/190508/6615446
Dear Mrs Sharma,

I refer to our acknowledgement of 20 May 2008.
Our investigation is ongoing. Please be rest assured that the points you have raised are receiving our full attention and we hope to be in a position to write to you shortly.

Thank you for bearing with us.

Yours sincerely,
Customer Affairs
Emirates Group Headquarters
=======================================================
On 20 May 2008 07:25:40 +0400, customer.[protected]@emirates.com <customer.[protected]@emirates.com> wrote:
REF : DXB/X/SK/190508/6615446
Dear Mrs Sharma,

Thank you for your recent correspondence.

The events that you have described are being looked into and one of our Customer Affairs Officers will write to you once our investigations are complete.
In any future correspondence with us, please quote the above reference.
Thank you for taking the time and trouble to write to us.

Yours sincerely,
Customer Affairs
Emirates Group Headquarters
=================================================
Dear Custoner Care Exe.

MY DELAY BAG TOKEN NUMBER : 20299 DATED 16/17-TH APRIL 2008.

I am an NRI based at Lima Peru Latin America for 6 years now and this is the first time I thought trying Emirates as it offers good service.
I was traveling from Houston to Mumbai Via Dubai and this was my very first Flight with Emirates and I had a real BAD Experience at Mumbai arrival as my two bags were delayed and I was stuck at Mumbai and could not travel to my destination Ahmedabad for 3 days .I received my delayed bags and was surprised when I open the bags as all new purchased cloths, gifts articles, DVD's and many more expensive things very selectively removed.I contacted the baggage delay dept. at Mumbai airport office and to my Great Surprise the reply was AIRLINE IS NOT AT ALL RESPONSIBLE TO ANY KIND OF VALUABLE IN THE LUGGAGE. What do you expect that customer will carry all their expensive and new things in the hand carry where the hand carry rules are so strict for selective items.
Whats the responsibility of an International Airline ? As an important airline why can't you take care of the luggage which was delayed because of your mistake. The things were stolen only from the delayed bags and not from other baggage which I received on arrival. Which is a clear mistake on the part of Airline and the AIRLINE is 100% responsible for this kind of robberies.
I have spoken to the executive at delay baggage dept. at Mumbai Airport and they have sent me a claim form to be filled and send them for the claims, which I filled and attached with the required documents and sent them on 23rd April. After this I am constantly calling them for the update and after 12 days now i got the in formations that they dont have the claim form. I have checked with the postal Dept. and the Speedpost was delivered on 25th Apr. I have attached all original documents as its important to attach with the claim forms but I do have all xerox copies of the documents send.
I want my claims to be settled immediately and or send me my lost goods. Incase if EMIRATES fails to settle the claims I will ask my lawyers in India to file a complaint against airline and also I will report this to Mumbai police for the robbery and will send the reports to all media also for the claims not settled by Airline.

I hope Airline will take this seriously and will reply me at the earliest.Being an important and Airline of Asia Emirates should have some responsibilities for the customer and should not reply in the way the Executives at Baggage dept.reply that EMIRATES IS NOT RESPONSIBLE FOR THE STOLEN THINGS.

Regards,
RENUKA SHARMA.
Atul Sharma.
Email : [protected]@gmail.com, [protected]@yahoo.com,
Lima Peru[protected].
Ahmedabad Mobile : +[protected]