Comments
With all due respect to your company sir/mam, It took 51 days and about Rs 8000 including the ac adapter.
Etechies custmer base is nothing but fluke. They harp on telling their protocol where they want advance payment without doing anything. For a simple visit of their technician to tell that your desktop needs attention of hardware problem and charge Rs, .500/-. They dont want to listen to the customer but are adament on collecting the money which is not due to them.
Today I had the sad experience of my life in dealing with this company which does not deserve to survice in customer based sphere.To support my contention, a copy of Rs.500/- receipt taken by one Mr.Tara Chand can be scanned to Mr.Rohit Choudhary Founder and CEO of the company which is evident of collection of visit charges without ofcourse doing any thing or putting the destop in order but he has come to tell that my destop has hardware problem.
I think it my duty to bring this instance to the notice of the Founder and CEO Mr.Rohit Choudhary to take corrective measures in their customer care department before it gets out of his hands and become a liability for the organisation. Mr.Shakti was totally unsupportive in his conversation and was not prepared to customer but was adament on collecting visiting charge of Rs.500/-.
Thanks to Almight I have been saved from furtheragony at their hands.
R.K.Sehgal, [protected]@yahoo.com Mob.No.[protected].
rating is zero in my view for such organisation.
Today I had the sad experience of my life in dealing with this company which does not deserve to survice in customer based sphere.To support my contention, a copy of Rs.500/- receipt taken by one Mr.Tara Chand can be scanned to Mr.Rohit Choudhary Founder and CEO of the company which is evident of collection of visit charges without ofcourse doing any thing or putting the destop in order but he has come to tell that my destop has hardware problem.
I think it my duty to bring this instance to the notice of the Founder and CEO Mr.Rohit Choudhary to take corrective measures in their customer care department before it gets out of his hands and become a liability for the organisation. Mr.Shakti was totally unsupportive in his conversation and was not prepared to customer but was adament on collecting visiting charge of Rs.500/-.
Thanks to Almight I have been saved from furtheragony at their hands.
R.K.Sehgal, [protected]@yahoo.com Mob.No.[protected].
rating is zero in my view for such organisation.
54%
Complaints
26
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0
Resolved
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View all 26 eTechies.in reviews & complaints
60006464
Basement, A-49, FIEE Complex, Okhla Industrial Area, Phase II, New Delhi, Delhi, India
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21/4/2012
-The equipment was picked up on for "Power tripping problem"
02/5/2012
- After diagnosis TRC recommended replacement for Super I/O PWM IC and 2 Mosfet replacement, keyboard replacement.
Customer only agreed to replace upper I/O PWM IC and 2 Mosfet, keyboard not replaced as the customer denied for replacement.
19/05/2012
- Post proper repair and QC the system was delivered.
29/05/2012
- Customer called on TFN and reported the same problem, equipment picked up for repairs and taken to TRC.
- TRC diagnosed and found problem with adaptor and keyboard.
- Price quoted for Keyboard and adaptor for replacement, the customer agreed for keyboard replacement and denied for adaptor replacement, and decided to buy the adaptor on his own.
11/06/2012
- The equipment was delivered post keyboard replacement after QC.
we are here to resolve our esteemed customers' tech issues with full dilligence and commitment. We believe and practise TOTAL QUALITY EXPERIENCE (TQE). The TQE is incomplete in case the customer insists to go for partial repair. This is what leads to dissatisfaction at a users level.
We are experts in our work. We hope that customers will continue to put their faith in our diagnosis and allow us to resolve their technical situations to the best of our skill and ability.
Sincerely/ eTechies.in