| Address: | East Singhbhum, Jharkhand |
MY VEHICLE FIAT PUNTO HAD HAD AN ACCIDENT ON 29TH OF JULY WHICH WAS SENT TO THE FIAT DEALER ASL BASED IN ADITYAPUR, JAMSHEDPUR. THE DAMAGED PARTS WERE THE REAR DICKY, REAR GLASS, REAR WIPER ETC. ALL THE REQUIRED PAPERS WERE GIVEN TO THEM THE SAME DAY FOR INSURANCE AND FOR 10 DAYS I HAD BEEN CONTINUOUSLY CHASING THEM REGARDING THE PROGRESS BUT THEY COULD NOT EVEN GET THE PARTS. WHILE PURCHASING THE VEHICLE THEY HAD ASSURED ME THAT I WOULD NEVER HAVE ANY PROBLEMS WHATSOEVER WITH THE PARTS AND SERVICE OF THE VEHICLE, BUT THEY HAVE NEVER COMPLIED TO THEIR PROMISES. I HAD EVEN MAILED TO THE PARTS HELP - FIAT. [protected]@fiapl.com TWICE STATING THIS PROBLEM BUT NEVER GOT ANY RESPONSE FROM THEM. I AM ATTACHING THE COPY OF THE SENT MAIL. SINCE LAST WEEK I WAS NOT ABLE TO GET CONNECTED TO THE CONCERNED PERSON WHO TOOK MY VEHICLE. CALLING UP THE OFFICE WOULD GIVE ME A NUMBER WHICH WOULD ALWAYS BE BUSY OR SWITCHED OFF. SOMEONE WOULD ASK ME TO BE ON HOLD FOR AN INFINITELY LONG PERIOD AFTER WHICH THE LINE WOULD GO DEAD. SUCH DELAYS HAVE AFFECTED A LOT IN MY BUSINESS AS I USED THAT VEHICLE TO TRAVEL TO ORISSA, DURGAPUR FOR PROJECTS. THIS IS NOT THE FIRST TIME THAT I AM HAVING A COMPLAINT FOR FIAT FOR SERVICE PROBLEMS AND I AM NOT THE ONLY PERSON FACING THIS. YESTERDAY (31.08.2011) I RECEIVED AN SMS FROM THE FIAT PEOPLE THAT THE VEHICLE IS READY. TODAY (01.09.2011) I WENT THERE TO HEAR THAT THAT WAS A FRAUD SMS SENT TO ME BECAUSE IT WAS THE END OF THE MONTH AND THEY WANTED TO CLOSE ALL OPEN CASES. WORK ON THE VEHICLE WAS YET TO BE COMPLETED. EVERYDAY I AM TRAVELLING BY TAXI COSTING ME ATLEAST RS.500 PER DAY. I AM ATTACHING THE PHOTOGRAPH OF THE SMS SENT TO ME YESTERDAY. SERVICE PROBLEMS APART, IT'S A WONDERFUL CAR TO DRIVE.
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