Firstcry.com — FirstCry.com failed to provide my product

Address:

Pune, Maharashtra

I am a victim of Online fraud made through FirstCry.com on 24-Oct-2012.
I have ordered for "Mothercare - All We Know Baby Body Wash" for my son, however I have NOT received the product.

After attempting many Calls/Emails to their customer care, an executive by name Priya replied "Apart as per the latest update received from the vendor the original product is Out of Stock and they are arranging for the same. As soon as we receive the perfect date we will intimate you the same." but I never received any update from them.

Again after attempting many Calls/Emails to their customer care, an executive replied there was the delay with the courier team.

Till dated neither No product was arranged nor Money was refunded.

Kindly address my issue ASAP, and do the needful.you can also reach me on [protected]

The details of order are as follows :

Payment Method : Credit Card
Paid Amount : 1023.00
Your Order Number : 463383LX38261683