[Resolved]  Firstcry.com — Poor Service

Address:

West Delhi, Delhi

I had a placed an online order for Mamy Poko Pants from First Cry.com. The site assures dispatch of goods within 24 hrs and provided a good deal of discount which prompted me to buy it online on the 7th of January, 2012. I had provided the shipping address of my uncle in Palghat, Kerala however it was not delivered as on 14th January, 2012. The company did not bother to inform me about the reason for the delay in dispatch and sent me the courier details about dispatch only on the 12th January, 2012. Their logistics/courier team in between took an alternate address from my father in Kerala on the contact number provided for shipping and asked them to give an alternate address for delivery which was also provided.

The order details are -

Purchase order No. : 14463312W[protected]Click to see order details)
Total No. of Items : 1
Order Date :[protected]:30:21
Net Payment : 594.15
Coupon code : ,
Discount : 104.85
Shipping Charges : 0.00
COD Charges : 0.00
Payment Mode : CreditCard (CCavenue)
Payment Status : Confirmed

My questions are -
Why the website stated 24hrs dispatch guarantee when it cannot abide by it?
Why did not they inform or mention about specific areas where there could be a possible delivery issue, though thats not the case with the address i provided?
Why did not they communicate on the 08th or 09th January, 2012, that there will be a delay in the dispatch?

The firm should be punished and compensate for the non-delivery, poor customer service and communication standards and incorrect/inappropriate advertising.