[Resolved] GoAir — Refund of ticket cancellation, Page 2

[Resolved] GoAir — Refund of ticket cancellation

N N. S. Syam from Mumbai, Maharashtra

On 24-June-2009, I had booked a ticket on GoAir flight G8452 for 19-July-2009 (from Cochin to Mumbai) via credit card. Subsequently, I had to cancel my travel plan and cancelled the ticket through Internet on 14-July-2009. Cancellation charges of Rs. 750/- have been deducted; however, GoAir has only issued a voucher (valid upto 14-July-2010) instead of refunding the balance amount of Rs. 2721/- to the credit card account. This is a fraud as the GoAir ticket does not make a mention of this type of voucher or credit note. Now, I have to pay the bank for the credit card transaction (for total amount of Rs. 3471/-) but GoAir retains the balance amount of Rs. 2721/- as well as the cancellation charge of Rs. 750/-. Kindly take necessary action to get the money (rs. 2721/-) refunded as my money is unnecessarily blocked by the airline. Such sort of cheating is just not acceptable to me. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Don't Fly Go Air

I to would advise people to stay away from flying on Go Air. They lost (I believe an employee stole, long story) my bag that was worth over Rs 150, 000. After over three months of trying to get some help or answers they are offering my Rs 2000 and since they can't get it to me in the USA they want to give me travel vouchers. It's been a nightmare working with them. Although the flights were fine, I'd never fly with them again because of my experience with their customer service when something goes wrong. I can forgive and look past service defects (lost/stole bag) if they are willing to do something to try and make it right but that is the last thing they've done for me. They've been super slow to respond to anything, they won't give you any numbers or other people to talk to and they never once tried to contact me as they promised over and over again. Don't Fly Go Air!

e-mythri center

from Erattupetta, Kerala

We booked two tickets from cochin to bombay PNR No: ONHEH2 on 01 july 2015 for Rs. 6282/-. And the ticket was cancelled on 7 july 2015. but we received only RS. 3564 as refund. We don't understand what is the reason. We are not getting any report about the cancellation or refund structure. We lost Rs. 3130/- in 7 days. This is unacceptable from an airline like GoAir. So take immediate action or give us the explanation.

lalit bhargava

from Delhi, Delhi

Never trust this airline and staff commitment.
Today the flight cancelled delhi to srinagar we asked for the full refund as per todays price or arrange tickets to some other flight the simply denied.And telling the customer if you want to shout then go on road and shout.

The worst staff and cancellation policy I have ever seen.

Regards
Lalit

subhrajit1

from Ranchi, Jharkhand

This is what happed to me...

Flight Itinerary Passengers
Go Air New Delhi - Ranchi Mrs Swati Samaddar
G8-145 Sat, 05 Mar, 2016

Refund Details

Refund from Airline charges Yatra charges Other charges Total refund
(+) 3, 606.00 (-) 2, 249.00 (-) 300.00 (-) 0.00 1, 057.00

Airline charge =2249/- ...i dont think its fair...

Please do the needful, my booking reference number was 150216F77315.

majid wani

from Mohali, Punjab

sir, i was canceled my air ticket PNR -NJS537 as on 26/01/2017 but the fare has been not refunded till now.

Shashibhushan Jaiswal

from Bengaluru, Karnataka

I do not understand why the cancellation charges for a flight booking is so high. Even if the tickets are cancelled before a month are being charged around Rs. 2225/- . I do not understand this logic.

I had booked a GoAir ticket through makemytrip app and there the instruction was that only 300/- cancellation charges will be applied but when i cancelled the ticket i got a call from makemy trip that the cancellation charge from makemytrip is 300/- and GoAir cancellation charge is 2225/- .

I do not under on what basis this much of amount is being charged for cancellation.

gaontishaboo

I need to cancel my domestic flight ticket due to the lockdown in the country. There is no option for cancellation on the website and no help from anywhere. No one is answering the calls at the helpline center. My emails have not been answered. How do I proceed?