Hcl Laptop — Very Bad Service from HCL

Address:

North Goa, Goa

I purchased a HCL leaptop in 2009. I liked the listed configuration and the price was apparently right. After 15 months the Keyboard started malfunctioning. The IO[] keys stopped working. I contacted the local dealer but they just wasted 1 week to get a feedback on price from the regional office. Thereafter after giving order I was told that it will be taking 2 to 3 weeks. Even after 4 weeks and the 5th week passing by I have not received my Keyboard.
I regret having chosen HCL...
I understand from some of the local Hardware Dealers that they have stopped dealing with HCL as their service was poor and that effected their own sales and services...
I would advise all that you need to inquire about HCL local service capabilities and only than give business to this seemingly POORLY MANAGED HCL COMPANY

Best .. take my word and don't choose HCL