[Resolved]  Home Town — defective product

Address:

Mumbai Suburban, Maharashtra

First of all i selected a bed for my bedroom after selection and all the stuff was decided and I finalized the bed, the sales man (Mr. Mahesh) told us the model is not available and made us to choose a different model which is available to delivery on 25/10/2011 so we book the model(qb aura PB+foilw/tStrg / code[protected] on 22/10/2011 but on 24/10/2011 I received a call stating we will unable to make the delivery on the said day but some how they managed to delivered but after i received the bed it broke very next day of installation(25/11/2011), I tried to call the store but no one answered so i gave a call to person(Mr. Anil) who assembled the product. he refused to revisit for 3 days so i gave visit to store where he sent a person to repair the stuff next day but i don't know what he did, the other side has broken now. again they are sending the person to repair the same. WHAT A BAD QUALITY OF THE PRODUCT YOU SALE......the end result is that i have spent Rs . 18999/- to use a stuff which is repaired twice in one week.

Along with that a had buy a bean bag(lazy bag tan brown/ code[protected] on the same day (22/10/2011) but the same torn on 23/10/2011, i visited to the store after Diwali day as a humanity basis. and told them the situation but i got the answer from floor manager that " you should have came on same day then only i could have replaced the product but now i can not help you" . after requesting him he clicked a photos of the damaged bag and said he will look into the matter but after that there was no correspondence done from there end I gave a call to know the status that time Ms Mangla picked up the phone (PLEASE NOTE THAT THE FLOOR MANAGER DIDN'T EVEN SHOW ANY COURTESY TO COME ON PHONE)and promised that you came tomorrow you will get replacement for the product and on my visit I was told that the the will get it repaired and the statement of replacement was a mistake. which means you call customer giving false promises and then CHEAT them.

WHAT A FURNITURE MALL HOME TOWN IS YOU SELL DEFECTIVE PRODUCTS THEN GET IT REPAIRED TWICE AND WANT THE CUSTOMER TO USE REPAIRED STUFF.

I HAVE MADE A HUGE MISTAKE BY SELECTING THE HOME TOWN TO BUY MY
FURNITURE

recipt number - [protected] (Hometown, raghuleela mall, kandivali)