Home Town — Problem may land up in Consumer court of action not taken Immediately‏

Address:

Bangalore, Karnataka

Hi



I hope you will treat this mail with priority. This is to bring to you management notice we have been put in to big hassles by Home town. I would like to point out one by one here.





1) When we booked for design and build the charges was with 50% off but your executives( Sourav Saha & Viswajith.H ) have hidden from us and got 100% payment when got to know and asked sourav he said he will give us as voucher though we asked for the money back. This is the first cheat.

2) Kitchen was booked with 50% based on the commitment of Sourav that delivery & installation will be done on or before Apr-15-2013, but it was not met though I have been following multiple time. I get multiple calls from home town if any payment needs to be done from my end but when I need any info on the delivery Sourav doesn’t pick up the call. When commitment was not met that should have been communicate to customer in advance.

3) Thirdly for my interior work estimation was 1.47 L and I made 50% payment(On 23-Mar-13) which is 74000 and the commitment from home town was that the work would be started by Apr-1st-2013 but till now no work started. Ultimate here is when I call Viswajith.H or Saurav either they give reason as you company internal problem (Like you system issue or something like that) else they will say contractor is not available, don’t you be ashamed to tell this as reason to customer I care the least for your internal or contractor problem that you need to fix I can’t be bidding my money for all these.



On and above to this Sourav and Viswasjith ask me to speak to contractor not starting the work. My question is this did I pay to contractor? Why should I have to follow him? If you could not do this why did you take such work when you don’t have the capability to get the work done.



4) LAST POINT BUT NOT THE LEAST IF THE WORK IS NOT STARTING LATEST BY MONDAY (22-APR-13) I WILL HAVE TO APPROCH CONSUMER COURT FOR CHEATING AND FOR PUTTING THIS MUCH HASSLES THE CUSTOMER.



Also for sure I will share my bad experience with all my know circle.



For your information executives email ID: Sourav.[protected]@futuregroup.in vishwajith.[protected]@futuregroup.in





Regards,

Your poor Customer

Jayashree Durgaprasath

[protected]