[Resolved]  Hyundai — Major damages to car, Misbehaviour, Delayed work, Worst quality of work, Worst & incomplete services - at Hyundai service center

Address:

Jaipur, Rajasthan

I gave the my car (Hyundai Sonata Gold) to the Hyundai’s service center (Morani Hyundai, Jaipur) in a good running condition without any abnormality in engine & general condition (except the small accidental “Exterior” damages) but for this 3-4 days work the service center took lots of weeks & then also the work was incomplete and very surprising and shocking - The engine started making abnormal loud and creaking noise, engine came is in critical condition, engine bearings are damaged, oil pump not working, engine needs overhauling with major expenses. The service center manger and the owner are saying that these all damages occurred in Standing/Idle car as car is a mechanical & electrical machine which may get any faults even in idle position.

Even one of the supervisors and a mechanic of the same service center, both told the manger of the service center in front of other staff that they both have driven my car when I gave it to service center, and they both accepted and agreed that my car engine was not having any abnormality in engine, there was no noise, oil was proper & it was in excellent running condition.

Over and above this the managers and staff behaved & talked very rudely and abusively. They gave me lot of mental stress and losses.

When contacted owner Mr. Jawahar Morani, he first assured to restore the car but then he gave time gap and then he said that he will not do anything and I can do whatever I want to do.

I was also informed that they have contacts with prominent people, Police & Government departments and that they are one of the best dealers in Hyundai and that the media will also not go against them as they & Hyundai give huge advertisements income, so no one will take action against them. They don’t have any problems from any aspects so they don’t worry even if I escalate this matter.

Anyways, I know that I have been cheated and something has been done in my car at the service center and all the facts validate my opinion.


My Details:
Car: Hyundai Sonata Gold
Average Monthly Car fuel, maintenance & driver expenses: Approx. Rs.35,000/- P.M


Complain of dealer:
Dealer: Morani Hyundai Cars Pvt. Ltd., Jaipur
Owner: Mr. Jawahar Morani
Service Center Location where Damage occurred: Sitapura Service Center


Car Condition
At the time of giving it to Morani Hyundai Sitapura Service Center: the condition of car was as below:

Accidental Damages:
· Windscreen
· Head Light (Left Side)
· Bonnet Dent (Left Side)
· Shaft Bend (Left Side) (Light Bend) (Reported to me later on by the service center body shop department)


Car General Condition
· Engine: Very Good Engine condition, No abnormal Noise from engine or car (Confirmed by 1 supervisor and 1 Mechanic of the Morani Service Center itself)
· Oil Level: Full
· Oil Leakage: No Oil leakage
· Throttle: Little up down variation between 800 to 950 RPM
· Start: Half key start (Mean to say very quick self start)
· Others: No Other Problem


At the time of forced/Insisted delivery of the car by Morani Hyundai, Sitapura Service Center:



Accidental Damages:
· Windscreen - Replaced
· Head Light (Left Side) - Replaced
· Bonnet - Painting was of worst condition which I have asked more than 5-6 times to be changed / repainted but it never got repainted. The managers never admitted that the paint is bad or done on contract, but when I told Mr. Jawahar Morani to get the technical evaluation done by third party then he himself admitted that the paint is contracted to 2 other parties and as these contractors are not doing it well they are in process to change the contractors.
· Bonnet alignment: Was not proper and that was done unsatisfactorily even after 5-6 times requests/instructions from my side.
· Shaft Bend (Left Side) (Light Bend) (Reported to me later on by the service center body shop department)



Car General Condition:
· Engine: Very Critical Condition (Main & Begin Bearings Damaged, Oil Pump damaged, Overhauling required, Heavy creaking noise from engine,
· Oil Leakage: Heavy Oil Leakage, Template cover cap ring Missing.
· Throttle: Little up down variation between 500 to 1100 RPM
· Start: Full key hold start (Mean to say self start taking time)
· Dash Board Indicators: ABS, TCS and Handbrake Lights all ON at same time
· Dash Board Indicators: Oil light was Slightly Blinking (dim blinking)
· Template Cover - 2-3 Screws missing
· Rear View Mirror (Inside car) was replaced by some other broken mirror (When I complained they said that its my rear view mirror only but was broken wrongly by any mechanic) & when I said that this is not my mirror I recognize it. After some days they replaced rear view mirror with other mirror and told me that someone wrongly in error put the old mirror in the car and it was unintentional. They found my mirror somewhere else so they had put it back.
· Screws inside the car below the Gear Handle were all missing. When I asked why you opened these screws they were answerless.
· Power Steering: Tight & hard.

Complains:
1. Extraordinary delays in work
2. Seldom called customer to give updates/status even after lots of request by the customer to update on status
3. Incomplete work at time of delivery & insisted deliveries to customers in such car conditions
4. Managers insist to take delivery of car in as it is condition giving excuse of heavy work load and promising to complete work after some days
5. Managers and staff misbehaved and talked rudely and abusively
6. Good condition car converted into a Critical Condition car which now requires complete engine overhauling with major expenses.
7. Manager instructed staff to “Throw” out the car on the road if I don’t take delivery in as it is condition
8. I am very sure and have strong feeling that that they have changed the parts of my car and/or something has been done with my car.
9. There were another sonata(s) in the service center (and as told to me by the mechanics there that other car(s) were awaiting for some parts from long)
10. These guys thought that as the Car is from Maharashtra and the person lives in Mumbai, therefore if they do any inappropriate activity with the car, they will not face any issues and escalations.
11. At the time of entry of the car first time in premises of service center the staff says “Break Coconut, Call body shop guys to bring sweets, Finally a sonata has come, also we will have some arrangement other car”
12. Unable to arrange parts: The dealer company which claims to have the best relationships with Hyundai and other dealer network failed to get the left axle/shaft of the car and I managed to procure it in an hour. Managers told that the part is not available with Hyundai India , Mobis India and entire dealer network otherwise they might have got it. When I questioned Mr. Morani about the relationships they claim with Hyundai and then not getting part, then he told me that they can never get any part from dealer network, other dealers can give it to customer but not to them as they are competitors and Hyundai India also intentionally not provides the parts to them but they sale to open market and that why customer can easily arrange for the part. I was surprised with his statement. This was contradictory, in one statement he says that they have best seller awards for genuine spares and in other statement he says that Hyundai India will not intentionally issue parts or its availability to them. When I questioned this to him he was answerless.

Brief Happening:
1. The car met an small accident near Morani Hyundai (Sitapura, Jaipur) service center
2. I gave my car to service center it was in good running condition & good engine.
3. The purpose was to change the Windscreen, Left side head lights and to do bonnet denting and repainting.
4. 1 supervisor and 1 mechanic who took the car 1st and 2nd time confirmed in front of managers that my car was in very good condition and that there was no noise in the engine.
5. For doing the above work of 3-4 days, the service center kept my car for more than 15-20 days and even after 15-20 days, they were not able to complete the work.
6. Even after such excess & delayed time period, the car was forced delivered with incomplete work promising to complete work after some days. The car was having some other damages and problems which not existed when I gave car to service center.
7. At the time of making delivery from service center the Car engine started giving loud noise and it was told to me that engine bearings and oil pump has been damaged in standing/idle car and it needs complete engine overhauling and major parts replacements.
8. When questioned by me, the Managers and staff misbehaved and talked rudely using abusive language. Manager instructed mechanics to “Throw out the car” and let customer do what he wants to do.
9. The car was kept on the road and I was forced to take car.
10. I then went and met Mr. Jawahar Morani, Owner of the company, who first assured me to resolve issue and he asked me to meet once more to take this forward. I kept on following Mr. Morani for meeting and final resolution, but he kept on saying next day, next week etc. After some days, he said that he will not make the car good and I can do what I want to do. He earlier passed message that He has strong and solid relations with the Police & all government departments, Hyundai India, and many of the Ministers, so he doesn’t care even if I escalate it to any government department or Hyundai Motors because company will favor him only and not the customers, because he gives great business to company.