Comments
I have faced same problem but for migrating Gold card to Platinum and increasing credit limit.
Reply
Dear Sir,
I have applied for ICICI home loan shield policy for 20 years. It amounts to 42, 900 at the rate of 2.86% of the loan amount of 15 lakhs( As indicated in the ICICI LOMBARD Pamphlet for 20 years policy).A cheque(cheque no: 685527 dated in the month of september 2005) with amount Rs 42, 900 has been paid to ICICI Lombard in September 2005 through ICICI BANK . I have taken 15 lakh loan from ICICI bank for 20 years. As per the original statement told by ICICI Lombard executive at the time of home loan release it will be attached with ICICI home loan account. When I contacted ICICI Lombard relating policy last month, I felt astonished to find out the fact, policy is not created till now. ICICI Lombard executives( Siva Kumar, Sardma) confirmed orally this fact to me also they did not get the policy details in computer. I immediately asked to repayment the Rs 42, 900 rupees because the details of the policy number have not been communicated to me until today (around Four years). Even ICICI Bank also not been intimated any on this account policy so far. When I ask about this with ICICI Lombard officials asked for 11 working days period to get back to me.
After 11 working days suddenly one SMS has come to me, they are going to return 8, 151 cheque. As there is no policy created, I wrote a mail to ICICI Lombard officials how they are going to return 8, 151 to me. I have contacted customer care (Sardma)and explained. They understood me and told that they represent same to their higher officials and comeback to me in another 11 working days, that time, they will come back with full details. I have represented the same in e-mail also. After 11 days, they come up with some policy and told me policy is already created, it is a five year policy. Your request it was already cancelled and the cheque balance amount is RS 8100. This is an absurd.
Following questions are to be cleared in this regard.
1) ICICI Lombard took 42, 900 in the year September 2005 for a 20 Years policy
Till now they have not communicated any thing relating to policy. This lapse created doubt whether there may be misappropriation.
2) I have paid around of Rs 16, 000 interest to ICICI bank against RS 42, 900 principal amount. The lapse in the part of ICICI Lombard is the cause o[censored]nnecessary loss to me.
3) Will ICICI Lombard takes the amount and did not care about its customers?
If no, why did not communicate the policy details till now. If ICICI Lombard takes care of customer interests, it should communicate the policy details by that time.
5) When I raised a request to ICICI Lombard, Lombard officials agreed for checking the details from computer, Two officials(Shiva Kumar, Sardma) confirmed to me orally that no policy has been created so far .
6)After some time Mr Sridhar j & team (Customer care Executive) have communicated to me, they have created a policy of 5 years span.
7)How they can create 20 years policy as 5 years policy having received a premium amount of 42, 900 applicable to 20 years period, without intimating any written communication and obtaining my acceptance( in writing).
8) If 5 year policy is created earlier why they did not send the same to my address at that time. This appears they have created some policy with anti date and cancelled the policy also without informing and obtaining written communication. When I requested for repayment of 42, 900, because of the lapse on the part of the Company, they have cancelled the policy.
9)ICICI Lombard received the amount for 20 years from customer How executives created 5 years policy and on what basis?
10)On what basis they have created 5 years policy? On what basis its amount is 42, 900? As per the ICICI Lombard if it is 5 years policy, its amount is different. How they blindly did the 5 year policy? If yes also, why did not communicate the policy at the time and return the remaining amount to customer and based on customer acceptance.
This appears that ICICI Lombard officials cheated the customer directly.
I request you to kindly interfere and instruct ICICI LOMBARD to arrange the amount of 42, 900 to me at the earliest and do the justice to me (I have already lost 16, 000 interest)
Regards,
P Krishna – Mobile number : [protected]
ICICI Loan A/C: LAN no-LBHYD[protected]
ICICI Loan amount: 15 Lakh
ICICI Lombard amount 42, 900
Interaction ID with ICICI Lombard[protected]
ICICI Lombord Customer care Executives interacted through mail :Sridhar.J & Team
I have applied for ICICI home loan shield policy for 20 years. It amounts to 42, 900 at the rate of 2.86% of the loan amount of 15 lakhs( As indicated in the ICICI LOMBARD Pamphlet for 20 years policy).A cheque(cheque no: 685527 dated in the month of september 2005) with amount Rs 42, 900 has been paid to ICICI Lombard in September 2005 through ICICI BANK . I have taken 15 lakh loan from ICICI bank for 20 years. As per the original statement told by ICICI Lombard executive at the time of home loan release it will be attached with ICICI home loan account. When I contacted ICICI Lombard relating policy last month, I felt astonished to find out the fact, policy is not created till now. ICICI Lombard executives( Siva Kumar, Sardma) confirmed orally this fact to me also they did not get the policy details in computer. I immediately asked to repayment the Rs 42, 900 rupees because the details of the policy number have not been communicated to me until today (around Four years). Even ICICI Bank also not been intimated any on this account policy so far. When I ask about this with ICICI Lombard officials asked for 11 working days period to get back to me.
After 11 working days suddenly one SMS has come to me, they are going to return 8, 151 cheque. As there is no policy created, I wrote a mail to ICICI Lombard officials how they are going to return 8, 151 to me. I have contacted customer care (Sardma)and explained. They understood me and told that they represent same to their higher officials and comeback to me in another 11 working days, that time, they will come back with full details. I have represented the same in e-mail also. After 11 days, they come up with some policy and told me policy is already created, it is a five year policy. Your request it was already cancelled and the cheque balance amount is RS 8100. This is an absurd.
Following questions are to be cleared in this regard.
1) ICICI Lombard took 42, 900 in the year September 2005 for a 20 Years policy
Till now they have not communicated any thing relating to policy. This lapse created doubt whether there may be misappropriation.
2) I have paid around of Rs 16, 000 interest to ICICI bank against RS 42, 900 principal amount. The lapse in the part of ICICI Lombard is the cause o[censored]nnecessary loss to me.
3) Will ICICI Lombard takes the amount and did not care about its customers?
If no, why did not communicate the policy details till now. If ICICI Lombard takes care of customer interests, it should communicate the policy details by that time.
5) When I raised a request to ICICI Lombard, Lombard officials agreed for checking the details from computer, Two officials(Shiva Kumar, Sardma) confirmed to me orally that no policy has been created so far .
6)After some time Mr Sridhar j & team (Customer care Executive) have communicated to me, they have created a policy of 5 years span.
7)How they can create 20 years policy as 5 years policy having received a premium amount of 42, 900 applicable to 20 years period, without intimating any written communication and obtaining my acceptance( in writing).
8) If 5 year policy is created earlier why they did not send the same to my address at that time. This appears they have created some policy with anti date and cancelled the policy also without informing and obtaining written communication. When I requested for repayment of 42, 900, because of the lapse on the part of the Company, they have cancelled the policy.
9)ICICI Lombard received the amount for 20 years from customer How executives created 5 years policy and on what basis?
10)On what basis they have created 5 years policy? On what basis its amount is 42, 900? As per the ICICI Lombard if it is 5 years policy, its amount is different. How they blindly did the 5 year policy? If yes also, why did not communicate the policy at the time and return the remaining amount to customer and based on customer acceptance.
This appears that ICICI Lombard officials cheated the customer directly.
I request you to kindly interfere and instruct ICICI LOMBARD to arrange the amount of 42, 900 to me at the earliest and do the justice to me (I have already lost 16, 000 interest)
Regards,
P Krishna – Mobile number : [protected]
ICICI Loan A/C: LAN no-LBHYD[protected]
ICICI Loan amount: 15 Lakh
ICICI Lombard amount 42, 900
Interaction ID with ICICI Lombard[protected]
ICICI Lombord Customer care Executives interacted through mail :Sridhar.J & Team
Renewal not done
After transfer money from hdfc bank not renew my policy And my vehicle is not under insurance Who is responsible hdfc or icici73%
Complaints
1318
Pending
0
Resolved
941
1-800-209-8888
1-800-2666
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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