[Resolved]  ICICI Prudential — Late payments levied and no response to request

Hi,

I am Pushkar Upadhyay. have a Life Time policy no 02347035 with ICICI Prudential. The premium amount is of 2000/- and the Payment mode is ECS with Payment due date 23rd of every month.

Few days back, I gone through my saving a/c through which my this policy is linked for the ECS payment and i found that ICICI has been charging me for 225/- from last two months for late payment of the premium amount, whereas I was making payments on the time.

Following is the details of premium payments for month of Apr, May, June..

On 22 Apr... payment through Credit Card
23 Apr... ICICI debited the amount from my saving bank a/c...


i complaint for the same and amount credited to my a/c on 7 May
For month of May, i made the payment through my credit card on 16 May...

ICICI charged me for 225/- on 24 May...
For month of june i made the payment through my credit card on 16 june...

Again ICICI have charged me for 225/- ...

I had a chat with their representative on their website and could not get the answers from there, so i raised the issue to them through mail on 18 July 2008. On 25 July, i received the response from them was as follows :

[protected][protected][protected][protected][protected]-
Dear Mr. Upadhaya,

We apologize for the delay in replying to your mail and appreciate your patience.

As per your request the amount which got debited on 23rd April 2008 via website has been refunded back in your account on 28rd April 2008.

Further, your next premium due date will be on 23rd August 2008 for an amount of Rs. 2000/- for which the premiums for your policy will be collected directly from your ICICI Bank account no "[protected]" on the premium due date.

Please contact us for further clarifications, if any.

Assuring you the best of services.
[protected][protected][protected][protected][protected]-

This response nowhere confirms the reason of the late payments being levied by the ICICI Prudential. I respond back and till date i haven't received any response from them. Reminder mails being sent to them twice. On last Saturday i.e. 2 Aug 2008 i visited their office in Sector 14, Gurgaon. I didn't get the answers as the SERVERS were down, the reason told to me from their representative. They gave me the visiting card and told me to call on Week days. The numbers were there[protected] and [protected](Customer Care Number). I tried to contact them on weekdays. First number is never been answred and the mobile number, CUSTOMER CARE NUMBER WRITTEN ON THE VISITING CARD DO NOT EXIST.

This the service being provieded by the ICICI Prudential to the customers.

Please look into the matter me to get my money back.


Thanks n regards,
Pushkar Upadhyay