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It must be an individual case. Usually Infibeam do have responsibility & correct delivery. I am a user of the same service. And I got very good result.
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I've bought many books & gifts from them. They deliver the books like clockwork. Gifts are also good quality.
I have ordered for an Epson Printer TX400, as seen in their website on 02/09/2011. Till date (22/09/2011) it has not been received. In my account in their website, it is shown as 'shipped'. On enquiry over phone, they said that a 'team' was on the way for delivery. Yesterday they asked me to order another printer, as it was out of stock! I am going to complaint in Consumer Redressel Forum.
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