Hello,
I contacted Infibeam's live chat twice enquiring about your payment options. The person responding to online chat got irritated and started behaving rudely and even erratically.
here is the conversation:
Please wait for the next available representative…
suhas: how do i pay using paymate (mobile payment)? how does it work? what is the procedure and what are the requirements?
You are next in queue.We will be with you in just a moment.
Operator: �Hi, welcome to infibeam Live Chat!
Operator: What do you want to order?
suhas: no just for my info
Operator: You are the same person I called in morning
Operator: I told you all options also
suhas: actually i was waiting for some nice deal to come up in mobile phone section
suhas: ya.. but u did not tell me about PAYMATE(mobile payment) and CASH CARD
Operator: Sio
Operator: So
Operator: We do not accept
suhas: the details of these methods are not mentioned clearly on the site
suhas: i did not get you?
Operator: I said we do not accept that
Operator: method
suhas: in the payment options there are 2 methods, paymate and cash card
suhas: please check
Operator: First slect what you want to buy and than contact regarding payment
suhas: that is rude!!
suhas: i want to know before hand
Operator: What is rude about it
Operator: I am being practical
Operator: If you dont know whatt you want to buy
Operator: what will you do with payment
suhas: i am a perspective customer.. knowing the payment methods before even thinking of buying is my right
suhas: i am browsing your site daily morning to find the right deal for me
suhas: as soon as i find one i would like to pay.. and your online help is not always online... thats is why asking you now
Operator: ok
Operator: For payment through paymate
Operator: click on the item you want to buy
Operator: and tahn make payment
Operator: and than click on Pay by paymate option
Operator: there they will ask your mobile no
Operator: give the no.
Operator: and submit form
Operator: Kindly find below link for reference:http://www.paymate.co.in/web/index.aspx
Operator: �Is there any thing else, I can help you with?
suhas: yes.. about cash card
Operator: How you want to pay?????
Operator: with whta method
Operator: ?
Operator: First decide and than get back tome
Operator: *** Left the conversation ***
suhas: i want to know what options i have and i can use and then choose the apt one for me
...suhas: are u there??
This has been very disturbing and annoying and i wish doesnt happen with other customers too.
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SUHAS
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