[Resolved]  Infibeam.com — cheating on infibeam.com, discount given is less than promised

I had ordered on Infibeam Purchase Id : 8504604, a LG Top Loading Washing Machine T8503TEET3 9Kg, Listed price 24990 offered at 20337 .ie saving of Rs 4653
Then I was asked to pay Rs 2000 extra citing that price has increased, thus reducing the saving to Rs 2653
I agreed and paid that also, but still the machine was not delivered to me, and there was no correspondence from infibeam.

Then when I talked of going to consumer forum for refund, I was given an alternative of WF-T1021PFRV Fully Automatic Washing Machine which would be having all features of initial ordered washing machine. So I agreed for an alternative model.

But now when I checked on their website listing, this model was listed at Rs 24000, for which I had paid Rs 22337, Thus having effective saving of only Rs 1663.

Hence I want a refund of minimum Rs 1000 as that is difference between the listing price of the two models, moreover the model shipped does not have a heater, while I was promised all features of previous model
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Jul 15, 2019
Complaint marked as Resolved 
Infibeam customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2019
Infibeam Customer Care's response
Dear Customer,

Greetings from Infibeam.com!

In regards to your complaint, we have already issued Rs.1000 Infibeam Store Credit in your Infibeam account on 10-Feb-2012. You can Store credit under balances tab. ​Please feel free to get back to us in the case of any further queries or question. We will be glad to assist you. You can also call[protected] for any further assistance.

Thanks and Regards,
Team Infibeam.com
 
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