On the 14th of febuary I was travelling in Kingfisher Airlines flight# IT 0002 from London to Delhi with my wife and my one and half year old son,our seats number for that flight was 23E and 23D as wor a baby cot these were seats give to us.The plane was delayed going from Heathrow once we had boarded the plane and everyone was seated it took almost 1hour before they started serving refreshments at that time alot of peoplewere getting angry especially those with childrens and infant which includes me.The cabin crew was so diorganised,had lack of communcation between one another,it felt like they were not there to provide a happy friendly service as what they are paid to do and what we have paid for.To them it was a matter of doing a job and getting paid.They never prioritised with people with special needs or childrens and infants. When dinner was served which was about 12am, I noticed, people who are little busy, they are ignored & selectively they are asking people about dinner. my wife and myself were a little busy settling our son as it was quite late , but when our co passengers next to us were served dinner, I thought, next they are going to ask us more importantly no matter what we were doing ask ask first if they could bring something to eat for our baby,but did they hell no,they had no care what so ever . It was a rude shock for us, the crews never asked about dinner at all... Since they are moving around with the trolley, so I thought, may be they will serve later. Surprised to see, they, never bothered to ask us if we need dinner or not!!! By the time I understood that dinner will not be given to me I had to approach the cabin crew and ask them could we kindly get our dinner for the three of and this was about 2am.To top all this off our entertainment meaning our own personal tv was out of order infact that whole rows entertaimment was out of order,when i asked about it the answer i got was "oh sorry sir its not working,well hang on a minute we have not only spent money just to sit on for 8 hours or so on a seat not being able to anything,it is the resposbilty of the cabin crew to provide excellent service and to be of as much help as possible,not once did they even say a sincere aplogy,nor once did they say"just bare with us sir we will try to fix it if not we will try to accomdate you somewhere else,what was more annoying was the fact that they did not even try at all,even if they did but was not sucessfull i would have understood.also lets come to the toilets,they were working,but were not maintained not cleaned,they were absoultuly filthy.many passangers complained about the blockage and maintance inside and i am talking about both sides of where we were sitting,did the cabin crew try to resovle the promblem? No event they did not want to go inside and clean it,they were more worried about the smell and if anything went onto their uniforms,so what did they do,well just put a sign saying out of order.I am sorry but this is not exceptable.
But I must say, in this age of cost cutting, service in this airline is now a shocker, which really surprised me. Moreover, I saw the crews in my flight had loades of attitude which is also a reason why we decided to just suffer the 8 hour flight and not ask them for anything.Now i have flown with many many airlines and this is the first ever airline which ive had a horrible exhausting flight expericene with my baby and wife.To me this a very serious matter and I will not tolerate this or ignore this situation unless something is done about this.You are meant to be competing with other airlines such as Jetairways,virgin,British airways,all the major leading airline,and im sorry to say but this airline is not up to their standards and are meeting high standard of priority, care, service, professionlism, attidude and most importantanly expectations and being helpful going that extra mile to make the difference. I fly back to London on the 18th of march 2011 in the afternoon and my wife will bee flying back alone with my son at a later date.I would appricate if this matter is resolved and dealt with before I fly back which is the 18th of march 2011.Now as i work for Londons local newspaper firm and radio station , i will not think twice when i get back to publishsize this and let our readears and listeners know what kind of experince is expected if flying with kingfisher airlines. i think its only fair to let them know what they are really getting themself in for.This letter will also be going to your head office and it will also be sent to the uk,s Tradingstandards and citizens advice bureau if I have to take this matter even more further and i will not hesitate to do so. in the past i have had bad experience with other airlines, and the way they resoved my problems was with a full refund of my ticket in which case for this airline it will be for me my wife and my son of the sum of £960.27p, a upgrade to different class which,and three tickets to india again as a good well gesture for us to experince and prove to us that Kingfisher airline is one of the most highly demanded, competetif and one of the best airline to travel with. I am very sorry you had to hear all these critisicm,but you must understand where i am coming from,and how i and my family feels about this situation,and aout our experince with Kingfisher. please could you kindly solve this issuues as soon as possible, i am in delhi for another two weeks as i have mentioned the number to contact me on in delhi is [protected],my UK number is [protected] which at the moment is off line until i go back to the Uk
Thank you for taking out the time to read this letter and i will be hoping to hear from you very soon thanks.
MR BRINDER SINGH BEDI
218 BURGES ROAD LONDON
EASTHAM E6 2BS.
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