Comments
I can completely understand what you are going through... i have been following but no resolution till dat.. i am scared to put any amoount in my credit card as they might swipe in the remaining unexplained amount... i spoke to a person by name shivam and he mentioned to me that they will reimburse the amount for the chage on messages reflecting in the bill and would clarify further details...but then just a mail followed saying the bill is confirmed to be genuine and i will have to pay the amount...i do not understand how to tell them that I need an explaination before i pay the amount... They are a BIG PAIN!!!
I am willing to go to any extent to get these fellows sued!
I am willing to go to any extent to get these fellows sued!
I am going to take them to TRAI and then to consumer court after I am back. Travelling at the moment - no Matrix this time!!
!I think they just expect customers to get used to the thought that they have been overcharged, get tired following up and drop the case. I am going to take them on... hate being taken for a ride, , ,
I just got a mail saying that they have no idea what the charges are for and that they havent asked their partner!!! This in spite of two months followup as to what the charges are for!!!
Re your card: Just cancel it and get another from your service provider- t
!I think they just expect customers to get used to the thought that they have been overcharged, get tired following up and drop the case. I am going to take them on... hate being taken for a ride, , ,
I just got a mail saying that they have no idea what the charges are for and that they havent asked their partner!!! This in spite of two months followup as to what the charges are for!!!
Re your card: Just cancel it and get another from your service provider- t
I got a mail from them today that states they have clarified the bill to me and also claim that i have been behind them for clarification which I HAVE TO till i get a resolution..they also claim to fwd it to their legal dept... i have told them to go ahead as i am also bent upon not to take this as is.. I am with you and would like to take them on till any extent...let me know once you are back and we can take it from there...they badly need to be taught a lesson...
ok, sounds good... will be in touch
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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I got charged Rs 5000 which was taken without authorisation from my credit card AFTER they assured me that the amount will be taken only after my complaint is addressed
It is now 8 weeks since I first complained. The only answer I have got to date is that : The service provider has charged us, so we have charged you. No details as to who the service provider is and how or why I could or would call the same number a second time during the time I was on a call that number!!! Even though the charges are Rs 10k per hour, they still havent been able to tell me what service it is!!!
I stopped trying the helpline. They pick up the first time and as soon as you tell them you have a billing complaint, you are put on hold and nothing happens. After that, each time I call, I have only paid to listen to music...
I have now corresponded with about 15 people, besides having spoken to about 6, including most of the names you mentioned.
I think the only way is to take them to Consumer Court and TRAI.