Comments
hi...i completely understand the situation you went through, , , , but in this you cant blame the customer service...it might have happned because of the chauffer also... the customer service agent might have done his part...the chauffers bid for the trip... and thats how you got the confirmation msg and the msg with the cab details, , , , but due to short trip the chauffer might have sw/o the cell phone...and then probably he might have called you and put the blame on the contact center that he has informed...and if he might have done that im sure they might have done some or the other thing to arrange a cab or informed you abt the delay, , , , , and you must be aware that they provide cabs only if it is avilabe in the vassinity, , , , considering the fact that you wer going to the station...they might have asked you to make an alternative arrangement...A CSE's life is not easy in the contact center they take atleast 300 calls a day...think abt it
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