Naaptol — Refund not processed from last 2.5 months

Naaptol — Refund not processed from last 2.5 months

P prakhar211

Hi Sir/Madam, I have purchased Sony PS2 from Naaptol on 14th May 2012. We never received this product. It got delivered to somebody else. From last 2.5 months i am following up on the refund amount and they are continuosly saying "It will get deposited in sometime". I am very very frustated and disappointed. I sent so mayn mails even copying to [protected]@naaptol.com. Sent so many mails to Divya Susai who is manager. Thanks & Regards Prakhar Paharia Was this information helpful? No (0) Yes (0)

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Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prakhar,

As per our telephonic conversation you said that you have not received refund amount cheque.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

However, we have escalated issue our finance team & your cheque has been prepared & will get within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.