[Resolved] Naaptol — wrong delivery of product

CA Madhukar Gupta

from New Delhi, Delhi

Address:

East Delhi, Delhi

I have ordered a portable hard drive (Toshiba Canvio Plus 500GB USB 3.0, order number 4422667)online from the Naaptol.com on 16th July 2012.

On 18th July 2012, I receive a parcel from the company that I took after payment of cash INR 4399.

When I opened the parcel, i found some other product was delievered to me. After knowing that I immediately send few emails to the Naaptol including the customer support and the CEO helpline. After 3-4 hours I receive a call from the customer care in which the representative promised me that they will refund my amount but to do so I need to send back the product to their Delhi based Godown.

I sent the product back to the Godown of the company on the very same day.

I already been a month, the company never responded to any of my email.

I have filed a consumer complaint against the company. Lets see if this helps me out

If any body has any suggestion, please feel free to contact me.
Madhukar Gupta,
[protected]@gmail.com
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

NITHAI

from Hyderabad, Telangana

i ordered an itemi i.e Dell Inspiron Mini 10inches laptop on 11th august 2010 through naaptol. I received the the laptop on 23rd august 2010, but I have got an wrong product. I contacted them today regarding the issue , and asked them to send the correct product as ordered by us. but the executive argued with us stating that its not their fault. And blamed us for this wrong delivery
Kindly look into the matter as early as possible and could get back to me with some help.

order no:650660
N C Ray
[protected]

sivaji matham

from Chennai, Tamil Nadu

I have ordered for a car multimedia player with USB, MP3 and FM, vaccum cleaner with free Kingston pen drive.But I have received a car multimedia player without MP3. The car vaccum cleaner is broken and the pen drive is not Kingston.So kinly iook into the issue and send the correct product.

Order No:978467
M.Sivaji
[protected]

Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Verified Support

Dear mr.Gupta,

we acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque favoring : madhukar gupta amount : 4399.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.