Comments
I purchased a panasonic refrigerator NR - BU343 in july 2013. I started facing some problems with the product in june 2014. Then i registered my complaint with panasonic on 21-june-2014 in Shahjahanpur (U.P)- 242001. The complaint number is- [protected]. The service personnel visited and told me that a part will be replaced. I agreed to it and it was a more horrible experience as it took approx 1 month to get the part for replacement. The next day it also didnt work out then i once again called panasonic service personnel . The result was that I will be informed about the furthur information about replacement or refund of the product within a period of time. Till now no information has been passed from their part. I have called many a times on the panasonic customer care[protected]. They were not ready to give furthur information and always tried to manipulate the complaint info. The senior personnel named Ashish Kapoor was also not interested helping to solve the issue. It has been more than 2 months and they still do not have any information related to the issue. This type of behaviour and working is very unprofessional. They take their customers for granted and exploit their customers by providing inferior products and that too with inferior and pathetic services.
Lastly I want that the company should give me the information about how the issue will be solved in the least possible time and the status of replacement of the product or the refund.
Lastly I want that the company should give me the information about how the issue will be solved in the least possible time and the status of replacement of the product or the refund.
This is inform you that I have submitted my Panasonic t41 in the service centre. My job sheet number is KJASPMH510115K5878 and IMEI number- [protected]. The moment I submitted the phone it was informed that it will take 15-20 days. Panasonic on their own do not have service centre and depend on Karboon service centre. If you don’t have your own service centers then stop selling your smart phones. I think 20 days is very long time for rectifying these simple issues. BUT STILL I submitted the mobile. But its been 60 days i.e. 2 months now. I have not yet received the mobile phone. 10 days ago, the service centre person asked me to submit the box along with the accessories & said that they will replace the phone. But the CUSTOMER CARE? executive said that the phone is under repair. Customer services are too pathetic. They don’t response and instead disconnected the call. I am planning to go to consumer forum for the same concern as it’s a big concern for me without mobile for 60 days.
Confirm the status of my phone on priority. REPLACE THE PHONE. Needed a positive feedback on this issue.
Regards,
TRUPTI
[protected]
Confirm the status of my phone on priority. REPLACE THE PHONE. Needed a positive feedback on this issue.
Regards,
TRUPTI
[protected]
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Auto downlode ninja rush app everty time and i formate the phone but problem not resolve please help me my no is [protected]14%
Complaints
2014
Pending
0
Resolved
280
+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Panasonic India