| Address: | South Delhi, Delhi |
Sir/Madam,
I bought BSNL Tablet IS701R from Pantel Technologies. I came to know that it is a faulty device which must have recalled (they stopped production & imroving it to IS701RB) as i myself was not able to use because it gets repair frequently, in three months i have to visit them 4 times. During my visit they offered me another improved tablet IS701C due to non avilability of cash I told them to keep the tablet i will collect the other tablet after paying amount but they assured me they will change tab in my next visit. On my second visit after one week (during which i done research regarding the tab IS701R, which i found default like Akash Tab) their employee recognising me got cash from me & went to get my tablet replace with new & improved version Tablet. He came to me & told that my tab has been repaired & the offer has ended two days. On insisting I was able to talk to his senior, he told me the offer has ended 2 days before nothing can be done. i told him that about my observation that this tablet is like Akash one, which should not have been released in market & don't know how they roped in BSNL into this. Then he assured me that i wouldn't get any problem with tab anymore if there was any he will talk to his senior & change tab. With in 10days it got repair, when i went 3 time the senior told i can't get replace with improved version instead he repaired my product & gave back. Within 2days it got repair, I spoke to their After saler manager regarding this he said he will look into this matter & call back. He didn't call back or took my call for a week & after a week on receiving my call he discussed matter with the senior who dealed with me & told me to come to their office. When I went 4th time, they told me both senior & after sales manager are not here and don't know when they would be back. I tried both of their mobile which they didn't pickup. Then one of the employee attended me, i told him every thing he repaired my tab & gave back to me.
Problem with Tablet IS701R observed:-
1) Product similar to Akash but Pantel didn't do any market research like Akash did by issuing 1,00,000 Tabs & scrapped project when found its not a good product.
2) Launched using Brand name of BSNL, which i think wihdrawn itself due to Bad quality product (not in news as they did during launch).
3) Tabs has lots of problem which they were not able to solve till now (Poor battery backup they say 3hrs, in 3 months its not even giving 2hrs, OS not good crashes frequenty etc). So they stopped production.
4) They intially replaced TAB IS701R with Improved & costly one TAB IS701C. Now they are using the replaced product by repairing & giving to customer coming with any complaint (if it has been in case of any good company they would have replaced with new Product or they would have refunded).
The product has been in repair for 2 months in 3 months, if say this to them they say we will replace with another one (which is used by some one & replaced, also its not sure that it will work good), which i don't want as mine still looks as new. I feel they have cheated me, I want refund. Kindly, give me solution as soon as possible.
Arasu
[email][protected]@gmail.com[/email]
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