I am merchant of paytronic india.
The company provides all dth & mobile recharges in 1 connection .
Hence,
i have recharged 2 bsnl no.[protected] & [protected] on saturday[protected].
paytronic says that both no. Are recharged .
But when i saw coustmers mobile balance it was same(not recharged)
i registered complaint at paytronic at saturday[protected].
I got itz resolution on monday[protected].
That account was recharged & ask bsnl to show it in main balance.
I imidiatly got connected to bsnl they say's that, the recharge was failed.
I told to paytronic but they are not giving my 600₹ back(300₹ recharge per no.)
so i m registering my complant.
I hope i will get my money back. .
Thanks.
Paytronic registerd shop detail:=>
Dhanesh mobile,vaijapur Was this information helpful? |
It is highly unfortunate that you write this complaint on a third party website without verifying the facts you should have at least sent us a mail on merchant.[protected]@paytronicindia.com and given us an opportunity to resolve your issue however as per you complaint we would like to inform you that the recharge on mobile number [protected] with order id[protected] has been reversed on the[protected], recharge on mobile number [protected] with order id[protected] has been reversed on[protected] and recharge on mobile number [protected] with order id[protected] has been reversed on[protected].
This is highly unfortunate that in spite of prompt service you have leveled unsubstantiated allegations on us on a third party website. We follow a fair and honest system of business with all our merchants we might be delayed in our investigations but we will never withhold our merchants money without just cause.
I request you to kindly mail all your queries on merchant.[protected]@paytronicindia.com and give us an opportunity to help you better.
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With Regards,
Pradeep Shetty - Sr. Manager Back Office & Customer Service
Paytronic Networks Pvt. Ltd,
B5-B6, Narayan Plaza, HDFC Compound,
Adjacent to Boomerang Business Center,
Chandivali Farm Road, Mumbai - 400 072
URL: www.paytronicindia.com