| Address: | Mumbai Suburban, Maharashtra |
planet m company lakes in providing after sale services.the co had given 2 years warrenty on mobile.but in 2nd year my mobile face problem regarding simcard not founding.the co not repair my mobile.even manager of planet co is also rude to the customer Was this information helpful? | 
Planet M, Kandivali (E), Mumbai — Handset submitted for repairs, but did not get it back
Hi,This is a complaint e-mail for the Planet M store in Kandivali (E), Mumbai.
I believe that you will be able to address my grievance or direct me to the right people who can help me with this.
I purchased a Nokia 5800 phone under 2 years warranty in February, 2009. The phone worked fine but now there was a display fault with the handset, so I gave it to Planet M store in Kandivali (E) for repairs under the warranty period on 21st October, 2010 (Job sheet number: 28927). I was informed that the handset will be back from repairs in 1 month, but this did not happen. Now it has been 2 months and I have still not received the handset. On keeping a follow up with the store people I was always informed that the handset will be back in 2 days, 1 week, next Friday, next Monday, etc. however they have failed to keep their promise. The explanation for this delay was given as “Managers quit their job so Planet M is unable to pay Nokia to release the handset”. Now I’ve been informed (after 2 months of submitting the handset for repairs) that "The handset was back, but the fault still persists, hence it was sent back to repairs and that I will get it after 1 week".
The staff in the store was helpful and I have no issues with them, but the way management works here is a concern to me and it is definitely affecting the customer experience. All I am looking for is my handset back ASAP in a working condition.
Regards,
Navin