R Com — Fooling the Customers

Sir/Madam This is in Continuation to my complain with you dated 16th August 2013. A wrong feedback is posted by R Com on 27th August stating that the matter is solved and I am satisfied with the same. I was not at all satisfied with the solution provided by their team and the same was notified to their executive Mr Riaz as well as Mr Wasim on 27th August 2013. They offered me that only Rs 100 of late payment could be waived off from your side. But my concern was regarding wrong commitment of discount and non providence of the same. They said me that they cant help me out in discount matter they can only provide me the reversal of the the late payment charges and I have to talk to customer care for the reversal of discount. He even told me that i dont hv any proof to prove my point, this is ridiculous, what proof do they need from me when they themselves keep the recording of the conversation. I am really disappointed with their comment that the concerned is resolved and I am satisfied. Further I would like to mention that the matter is still unsolved. On 16th August 2013, two complains No.[protected] &[protected] through Miss Hemlata, Chandigarh, Dept., An assurance was given to me that the matter will be resolved with 4 days but till date it is not resolved. on 28th august this was confirmed to me by Miss Rajbir again form Chandigarh Dept that the matter are still pending. I am really pissed off with this behavior of the RCOM officials It takes them so many days just to solve a Complain. Further my this month bill is generated on 27th/28th august with a due date of 14th sep and to my surprise the same things are repeated once again, No Discount and Again a Late Payment Charge of Rs 100 Imposed on me. I am really pissed off with this behavior of the R Com and mark my words, I am not going to pay this bill until and unless this matter is solved. Thanks & Regards CA Rohit Bardia [protected] [protected]@gmail.com/[protected]@gmail.com