[Resolved]  Railway Ticket booked through IRCTC — False TDR Claim

I booked a ticket from IRTCT site for journey date 14-Nov-2010 (PNR No [protected]). I filed the TDR because I didn’t travel and even train was delayed for more than 10 hours. They claimed: "it repudiated by Railways stating that the passenger has already travelled and has still claimed refund." As a consequence they have deactivated my account without prior informing to me. There are tickets which I have to take printout/cancel/find travel detail, etc. which blocking me to do so.

Now I would like to get my money back and to activate my IRCTC account as well. Please find below the mail conversation for detail: (IRCTC ticket ID# 2026692). I am still expecting its reply from the IRCTC.

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fromChandan Singh <kumar.[protected]@gmail.com>
[protected]@irctc.co.in,
[protected]@irctc.co.in

dateTue, Apr 19, 2011 at 7:09 PM
subjectRe: False TDR Claim
mailed-bygmail.com
Important mainly because of the people in the conversation.

Hi,

I would like to challenge the decision which you have taken. I would like to again claim the TDR for the below details:

Transaction ID: [protected]
PNR No: [protected]
Train No. & Name: 4649/SARYUYAMUNA EXP
Date of Journey: 14-Nov-2010
Reason: Due to the train was more than 10 hours delayed, I had not travelled and instead travelled through Bus from darbhanga to patna.

For the clarification we can use the CCTV footage or any other media which could be available.

Therefore, I would request you to kindely activate my account as sooner as possible, because there are planned tickets in my account which I have to travel very shortly.

Please let me know if you needed any more information.

Thanks,
Chandan Kumar
M [protected]
Pune
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On Wed, Apr 20, 2011 at 12:01 AM, <[protected]@irctc.co.in> wrote:

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Dear Customer,

You had requested for refund of e-ticket with PNR No.[protected] , which was booked using user-id "chandanNis ". It is informed that the refund claim has been repudiated by Railways stating that the passenger has already travelled and has still claimed refund.

In view of the wrong claim of refund, the above user ID has been temporarily deactivated.

For further assistance, you may contact [protected]@irctc.co.in.

Regards,
IRCTC
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