[Resolved]  Reliance Digital, Gurgaon — Cheated by Reliance Digital

Dear sir,

This is Prahsant Khurana, custumer of Reliane Digital.

I want to bring in your kind notice that I have been cheated by Reliance Digital, Gurgaon Outlet

I had purchased a videocon ac on 30jun08, sales person was mr Sudhir.

I had specially requested for next day
installation due to some medical requirments of my father and Mr.Sudhir had promised and commited me for next day installation though ac was deleiverd next day but not installed as no engineer had come,

i ws trying to reach to my sales person on 1jul08 at 4029099 but ther was no response from this number for the whole day.

Ac was installed next to next day as on 2jul08, that too it is installed by unskilled engineer who even could not advise us that it requires a mcb switch and stablizer has to buy of how much kv, but somehow he managed to iinstall.

This is not the end...

After installing the AC, when we switched it on, there was a unusual sound coming from it, i called a engineer from reliance digital
who checked and informed us that there is a manufacturing defect.

I called Mr. Naresh for the replacment of the AC and he has promised me that it will be replaced. But even today after 5 days its not been replaced.whenever I call him up he makes excuses that we dont have same brand of ac now, you will have to get it repaired.

I will never take a defected ac as i have paid for a new one.