[Resolved]  Singapore Airlines — Stolen items from hand baggage

My mother travelled by Singapore airlines o. When she was boarding the plane from Singapore to India a staff from the Singapore airlines took her hand luggage and asked her to collect it when she reaches India. When she reached India she collected the hand luggage and found that the posters she hand carried was lost. After she reached home she found that in her hand luggage the lock was broken and many things were stolen. the things that were stolen were: 3 coral necklaces, a seiko watch worth Rs.6000, some indian money and $400 singapore dollars in cash which she had kept in a purse.

This is a disaster and she has been extremely angry. It has made everyone in the family angry and never want to travel in sinagpore airlines ever again after such an experience.Sinagpore airlines has a brand name and thats why she even travelled by that airlines but such cheap behaviour by the staff in charge is a shame. It was solely the responsibility of the airline people because they took her hand baggage in singapore and it was their duty to make sure it reached chennai safely but with the lock broken and things stolen it is entirely the airline's fault.

They are not replying to e-mails to giver a refund and we don't know what to do to resolve this situation. It is a terrible experience and we will never travel by this airline again.