Comments
Yes, I fully agree. The quality of service of Gurudev Motors is deplorable. It was no different with the previous dealer Millenium Motors. Although Skoda claims the car has "legendary" reliability, the truth is far from it. I have heard the same sentiments echoed by my friends in Bangalore. It looks like a universal Skoda problem, not just a one-off problem. Sadly, only in India, companies like this can get away with such rubbish.
It is very sad that in India only we have to suffer such rubbish. I too had the same problem with my Maruti Suzuki Grand Vitara. Though the problem was on different level. My car has a left pulling problem which is not solvable. I have filed a case against them in consumer court and its 2 years now, still the case is going on.
I strongly advice you to keep all the documents, evidences in writing ready and file a case against them as soon as possible. It is very important to teach all these manufactureres, dealers a good lesson in customer service. All the best!
I strongly advice you to keep all the documents, evidences in writing ready and file a case against them as soon as possible. It is very important to teach all these manufactureres, dealers a good lesson in customer service. All the best!
HIGHLY INCOMPETENT WELL PAID REMORSELESS STAFF, SUPERVISORS, MANAGER.
I also have a superb and have so many problems don't even know from where to start .[protected]@yahoo.in I have had alexus 470, mercedes s320, s430, and in india honda crv, grand vitara sx4 etc and never a problem but superb has been a nightmare.
I have a Laura. The workstation knows one thing only. To send big bills. Often without solving the problems. They tell about flywheel problem not even noticing that they have only changed it recently, at a cost of Rs.50, 000/-.
They tell that battery is at fault even without seeing that the battery is new. When pointed out, their reaction is, "then the problem should be with the self motor!"
This comment is not for a starting problem, but for a rattling noise! There are continuing problems with parking assist, air conditioning, indicators coming on without reason, and window glasses coming down for no reason at all, when parked for a few hours!
On the whole, in Chennai, it is an undesirable, monopoly workshop.
They tell that battery is at fault even without seeing that the battery is new. When pointed out, their reaction is, "then the problem should be with the self motor!"
This comment is not for a starting problem, but for a rattling noise! There are continuing problems with parking assist, air conditioning, indicators coming on without reason, and window glasses coming down for no reason at all, when parked for a few hours!
On the whole, in Chennai, it is an undesirable, monopoly workshop.
I have a superb and had similar issues with Gurudev. The quality of service was pathetic and i didn't know where to go especially because i had spent a lot of money buying the car. Then i heard about this place called IGNITE on ECR through friend of mine. To begin with, i read reviews about this place on the internet especially the team BHP site was very useful. Called up Raghav, the chief engineer out there and fixed up an appointment for the next day.
Went to Ignite and met Raghav. I really appreciate him for taking the effort to diagnose the actual problem and he gave me solutions. I liked his upfront and honest nature and telling me how much will be the cost of the service be unlike Gurudev (I am always surprised why Gurudev's minimum billing is Rs.50, 000/-). This was definitely a huge difference from Gurudev and I dont think I will ever go back to them even if they offer free service for my car.
For anyone who wants to break away from Gurudev's monopoly, Ignite is the place. (What a relief!)
Went to Ignite and met Raghav. I really appreciate him for taking the effort to diagnose the actual problem and he gave me solutions. I liked his upfront and honest nature and telling me how much will be the cost of the service be unlike Gurudev (I am always surprised why Gurudev's minimum billing is Rs.50, 000/-). This was definitely a huge difference from Gurudev and I dont think I will ever go back to them even if they offer free service for my car.
For anyone who wants to break away from Gurudev's monopoly, Ignite is the place. (What a relief!)
Yes I wholly agree with other skoda owners.
Oh! my God i was scared at the feed back given by the skoda Fabia customers, So i went for i20. Now i want to go for a luxury Sedan, i just thought of going for Skoda Superb, Oh My Life im more Scared again!! better i would go for Toyota or Nissan!!
Yes I agree with the majority of people out here. Gurudev Motors are literally day light robbers in the guise of a Skoda Dealership. I have bought 2 cars subsequently to my buying a Laura. The product though being good I am afraid of the Service Nightmares i get when I think of servicing the vehicles. With this attitude of worst customer servicing, no phone call returns, keeping the vehicles for over a month without any explanation and most uncouth behaviour is characteristic of Gurudev and perhaps Skoda as well. Any mails you write or notices you send fall on deaf ears. Looks like I will have to get a recommendation from either the Chief minster or some powerful minister even to get the car properly serviced and hopefully no pilfering of parts. I am fed up with such lousy service of gurudev.
i have rapid and am happy with that .gurudev motors provided best service for me . i dont think so we should judge them on the basis of this comments many happy customers also there like me .
ya i agree with you i also have rapid and am happy with that and gurudev motors also provided best service for me.
yes the same happened to my yeti also, gurudev motors is zero when compared with lanson toyota and harsha toyota
Skoda motors, why is that your service engineers contacts are not mentioned at your service centers.is it that it is such a secret that you guys don't want tour customers to know that, or why isn't skoda appointing other service centers. Why aren't skoda appointing other service centres. Is there something more tha meets the eye.
Do Not buy ever from Gurudev at Chennai. If you give it for service be sure that your trouble period had started. They will rob you as much as you can tolerate and leave you frustrated that you would throw the bloody car in your garage. Worst the there would be no takers if you want to sell off. You are doomed for ever.If you have money to simply to throw out buy Skoda Superb. You pay...take delivery .. enjoy for a fortnight and give it to Gurudev for service. Get royally used up. wait for two months for the car to get repaired then spend and spend and spend and then simply give up.
Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.
Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!
Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!
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A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
I totally agree the incompetant sales as well as service.Its been a 3 weeks my car AC does not start on start of the car.It took 3 dayto diagnose and fix and it is slightly better.Now in 2 days the right side of the car is flooded with water. I really feel insecure with this car.I dont know whether it was a wrong choice to go for Laura.I felt the people in work in Gurudev are irresponsibe.I will wait and see or will move to consumer forum .In my busy schedule I really have no time.May be in a week, if it is not right I will go park the car in the show room and walk to work in protest with journalist