Sony India Complaints & Reviews

I had purchased a mobile handset from sony ericsson, the model no is J20i the bill dated 14/06/2010 the IMEI no is [protected].

the problem begins when I got a problem in handset, the display of the handset was blank and keypad of the handset was not working,
1- I visited to service center of Sony Ericsson located at Borivali West, the name of service center is S. G. infotech and give the handset for repairing on 8th of October 2010. They promised to give me the handset after 10 days but I got my handset after a lot of followups on 2nd Nov 2010.

2- After coming down to home I got that the slider of handset was not working properly. Again I visited to the same service center and they said to me (what they do with my handset I don't know) that the handset is working properly now,

3- But the slider is not working properly once again. The slider of my handset is not sliding, I have attached the photo of my handset along with this complain.

please suggest what I should to do?


Thanks & Regards

Atul Chaubey
[protected]

To whomsoever it may concern:

Here by, I am seriously complaining about the SONY Product (SONY VAIO LAPTOP : Model NO:- VPCEA23EN). Hope, you will pay serious attention to Customer’s complaints.

Within few months of purchasing SONY VAIO Laptops, me and my friend have got serious problems and details for the same are given below.

Name: Ankit Shah (Invoice attached)
Address: - E-6/12, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased:- VPCEA23EN (VAIO LAPTOP)
Date: - 21st July 2010
Invoice no.:- 1489
Dealer’s Name: - VAMA PACKAGING, Baroda
Complaint No (PBR): - 29019
Date of Service:- 17th September 2010
Date of Delivery: - 29th September 2010

Name: Pinkal Mistry
Address: - E-5/11, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased: - VPCEB14EN (VAIO LAPTOP)
Date: - 28th March 2010
Invoice no.:- B3532 (Sr No. – [protected])
Dealer’s Name: - Sony Centre Akota, Baroda
Complaint No (PBR): - 31522 & 35882
Date of Service:- 3rd May 2010 & 7th Sept. 2010
Date of Delivery: - 8th May 2010 & 15th Sept. 2010


With my very disappointing experience with SONY, India, I am writing this mail to complain and to challenge your brand excellence.

I purchased SONY VPCEA23EN laptop worth Rs 42130/- in July’10. Within one month of this brand new laptop purchase, my hard disk got crashed and I lost all the important data.

As per advice from SONY CUSTOMER CARE REPRESENTATIVE, I handed it over to SONY CENTER (Rainbow Services), Surat, Gujarat on 17th September 2010 for investigation of the problem I faced in hard disk. SONY CENTER handed me back my laptop but surprisingly, the whole hard disk was changed..! This means, I will not be able to recovery my lost data at all.

Upon asking the reason for this, I was told by CCR that SONY is facing the problems in the laptops in which, SAMSUNG HARD DISKS have been installed and it has been replaced now.

Disappointingly, I relinquish my disputes just on SONY name and I started my work again on the same laptop with replaced hard disk. Now, again yesterday, on 26.10.2010, my hard disk got crashed…!!! And this has been confirmed by SONY CCR…! Again, I have lost all the necessary data. This is not accepted from SONY at all.

Now, here by I am seeking answers from SONY, India.

Within 3 months of purchasing brand new and costly laptop from SONY, two times the hard disks have been crashed and I have lost all the important data meanwhile.
Due to technical faults in SONY products, why should customer suffer the problem even though paying the full price?
Having spent considerable amount and looking at the importance of my work, I can not afford to spare myself without laptops during the time I hand it over for corrections to SONY CENTER frequently.
This kind of problems I am facing within 3 months for the 2 times and now we can not trust on SONY’s name that, this will not happen again.
If particular supply of the SONY has the problem, then SONY should discontinue or recall such kind of products proactively without wasting customer’s important time, money, patience and trust.

Other then above mentioned problems in me and my friend’s case, my another friend also got the problem in SONY VAIO LAPTOP : MODEL NO. VPCEB24EN (Invoice attached).

In this particular problem, VAIO LAPTOP of my friend was awarded with faulty CD/DVD drive for which he gave back to the SONY CENTER that particular faulty laptop and again got it back after correction.

Having fed up with such repetitive problems occurring frequently, now I can not continue with using your product as my important data are always at risk using SONY laptop. Most importantly, I can not trust this product of your now.

Seriously speaking about SONY Products now, above mentioned three cases have made me to believe very firmly that I SHOULD NOT RECOMMAND “SONY” brand to any one.

Please proceed to refund me back the amount I spend to purchase this horrible laptop. Hope, you will take this matter very seriously as it is directly affecting to your brand name and it will surely damage your brand name with such kind of experience.

Above mentioned three cases, if you have taken under your consideration, you will surely see the lapses in the SONY’s product quality offerings to the customers.

So, please without showing me other solutions or instead of apologizing for the same, REFUND ME BACK THE AMOUNT I SPENT failing to which will make me to take further actions.


Regards,

Ankit Shah & Pinkal Mistry
Birla Cellulosic (A Unit Of Grasim Industries)
Kharach, Kosamba (R.S) – 394120
Dist. Bharuch, Gujarat

Sir,
Sub : Inferior product and service from the so called superior brand ‘Sony’-Reg

I think I am one of the many frustrated customers of Sony. In fact I feel very embarrassed to say that I am a customer of Sony. The name ‘Sony’ is very much limited only to the visually appealing advertisements and brochures but not to the product quality and service. The so called brand image of this company can nowhere be seen in its quality and service. The product “Xperia” only left me a very bad ‘experience’ with the product quality and service.

Just after three months from the purchase of this Xperia-X10, it began to develop serious problems. Even after sending it to the service centre, it developed the same problems again. In fact it took over Twenty days to repair this product by that service centre personnel. I don’t know how well the service centre personnel are trained but the workmanship is clearly visible in repairing this product. Since it again malfunctioned, I had to take it to the service centre. Now the personnel there say to me that he would return my mobile this-weak, next-weak, etc. I don’t know when it will get repaired.

Therefore I request you to kindly, either Refund my money OR replace my mobile with a new mobile along with complete warranty. I am hereby attaching the details of my mobile for your reference.

Best regards,
SURESH KUMAR.S

Sony Model Name :Xperia-X10
Workorder Number :SE310BS115683
IMEI Number :[protected]
My Name and Contact Details :SURESH KUMAR SIDDINENI

(M):[protected] EMAIL:ldf.[protected]@gmail.com

Purchase Date :9 June 2010

Vendor Name and Address :THE MOBILE STORE,Shop No:A 3, Ground Floor, Pawan Arcade, Door No:48-18-2/7, Opp. John Players, Daba Gardens, Vizag - 530020

Date on which it was given for repair :14 September 2010 7:05pm

PROBLEM :Restarts BY ITSELF & NO POWER ON

Mobile return date from Service Centre :05 October 2010 3:00pm


Mobile return date to service centre for re-repair :06 October 2010 11:00am

PROBLEM :Microphone not working

Service Centre Name and Address :Bright Solutions,47-9-14,GANTA ARCADE,3RD LANE,DWARAKANAGAR (O):[protected]

i bought a sony ericsson w20 in the month of september . Within ONE MONTH the navigation button and the option button stopped working .shortly after the screen became blank and phone was unresponsive . i gave it to my dealer bhajanlal commercial (p) ltd. who forwarded my phone to the company on 15th october . I'm getting no response from the sony ericsson side and promised now to repair the defective piece . if i buy a product its for me to use and not be continuously sending it for repair . i want a replacement of my defective piece. the IMEI no. is [protected] .

thanking you ,
arun saraf
([protected]@hotmail.com)

The Cutomer Relationship Manager,
Sony India Pvt Ltd
Dear Sir,
we have placed an order under DUSSERA FESTIVAL OFFER for KDL HX800-46" LED TV with an offer announced by you (speaker bar with woofers, 3D frames=2, DVD'S 9no, 3D BLUE RAY DVD) the cost of Rs.1,40,000/- promised the above offer and delivery will be in 10days. I paid as advance Rs.70,000/- to SONY CENTER, SUN TRADING & MARKETING SERVICES, VIJAYAWADA copy of receipt is enclosed for your information.

After 10 days we remained the dealer for consignment and they postphoned for another 10days. on 29th oct we demanded our consignment, they said that the TV is ready but handover the product with out speaker bar and woofer OR ready to refund the advance. so i request you justfy and get the TV with offer items as for agreement with dealer.
thanking you
with regards
Y.A.Chowdary
[protected]
Guntur

Sir, i hav given my sony erricson u100i "yari" handset @ sony erricson service center on 1st of september 2010 against a job sheet,with an assurance of repairing it in 10 days,but i didnt get my phone in my hands uptill now,......it was in warranty period when i handover my ph to them along with n xerox of my orignal phone bill....but after every ten days they are giving me fake assurance and extending the time limit.....
Even my ph's warranty is lapsed on 25 october2010,...n i didnt used my phone since 5 august.....i spent more than half of my pocket money in travelling it to their center.......
& d biggest shock for me is dat when i heard few days back from d dealers dat d handset u 100i is not available in the market now..........sir plz help me.......take any strict action regarding dis as soon as possible...........
MOHIT GROVER
my email id- "[protected]@yahoo.com"
job sheet number- SE310VRO10066
ADDRESS OF SONY SERVICE CENTER- vaisgnavi services rohini,c-11/33,sec-3,opp NDPL office,rohini...ph no.[protected],[protected]

Dear Sir/Madam,
I have purchased a sony ericsson mobile "w100i" spiro on 15th october 2010.
from the day of purchasing of this mobile i am facing problems in my mobile it starts getting hanged and getting restarted , i went to the service center as per them they submited my mobile on services center on 23/10/2010 ( Neeru Enterprises ) and gave me challan copy Number :- Se[protected] and when i got my mobile after 24 hour the problem was the same and when i went again to service center for same they confirmed that there is a problem in motherboard and i need to submit my mobile phone for around 15 day or more , i am not having any alternate mobile , i am working with private secter not having time to visit daily service center and also cant live without handset for 15 days so i need fresh replacement or please provide refund or replacement...i am very disturbed i am feeling i have been cheated by the company kindly provide me a resolution as soon as possible

Regards
Amit Singh
[protected]

Complaint is against LCD T.V purchased from M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL SHIPRA SUN CITY INDRAPURAM GHAZIABAD (U.P)
We have purchased this T.V @85,000/- & since first day we are complaining for Picher quality & above dealer is making fool by miss guiding us.
last 3- days back T.V has stopped working & dealer is not registering the complaint also. On my follow -up with dealer he has miss behaved with us.
un able to understand on what bases company like Sony appoint their dealers, i had very bad experience with M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL & due to ill manerd dealer Sony has lost loyal customer.
i desperately want to bring bad conducts of M/s DAYAL INFOTAINMENT to the company but un-able to contact the concern person.
i spoke to many manager level people in Sony but not satisfied with responce.
regards
vishal ([protected])

Ticket No 88307035,2/ 88705479

Dear Sir/ Madam,


I have already mentioned my problems with these two sets in several mails. Till date only got reply ..."we are sorry..." and then some advertisements.

Please refer your complaint no 88705479

1. W910i: Latest status is it is still with Memory Marketing, Aurangabad (Authorised Sony Ericsson service centre at Aurangabad/ Maharashtra). I was told yesterday that it is OK and today also I was asked to collect. But while delivery it was checked and found nothing done. This time the complaint was "microphone not functioning - my voice cant reach other side". I am told again to collect it tomorrow.

2. W595: It was repaired through Chennai Service Centre (I was told, no papers given). Now it is again down within 20 days and I am told that it has to be sent again to Chennai.

I am disturbed for the following reasons:

1. The Service Centre is reluctant to issue proper documents against handsets received.
2. The service centre does not issue proper money receipt, only rubber stamped paper is given without taxes and any commercial details. This I have mentioned in my earlier mails also.
3. Both the hansets have been charged (Rs 1050, Rs 900 resply) but not functioning.
4. Inconvinience caused is tremendous. I am a marketing person.
5. No clear answer is provided by the Service Centre.
6. Attached last time's Job Card Scanned copy. This time's I will again send tomorrow for W910i. Still the service centre have not given Job Card for W595.
I want the sets in OK condition and after two months of harassment I want to go all out and see to it that I get my grievances redressed in proper way.

Please note I request you to pay proper attention and a exact reply as the phones costed about Rs 25,000/- and I cannot just ignore it.

Regards,

Abhijeet Sadhu

(Mails from 08/09/10 till date - only expressed regrets...........).

Complaint is against LCD T.V purchased from M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL SHIPRA SUN CITY INDRAPURAM GHAZIABAD (U.P)
We have purchased this T.V @85,000/- & since first day we are complaining for Picher quality & above dealer is making fool by miss guiding us.
last 3- days back T.V has stopped working & dealer is not registering the complaint also. On my follow -up with dealer he has miss behaved with us. Pl. help.
regards
vishal

poor response of cuctomer care

hello,
i purchased the mentioned Zylo W 20 mobile set (IMEI No[protected] on 14 Aug 2010 and within a span of two months the mobile has started giving following problems :
- display problem (with slide and otherwise)
- keypad not functional with slide
- improper power on /off

yesterday when service centre at Amritsar (phone[protected] was contacted, the software was updated and call was logged with call no SE31ORTA12143. However, it was told that the FPC is defective and needs to be replaced. The FPC was not in stock and will require a minimum of 15 days for its availability.

in this context the following is my complaint :
- if such a good brand of mobiles is providing such inferior quality products that they get unserviceable within two months o[censored]sage them what is the point of choosing Sony ericsson. Further, it also raises doubts on the kind of quality testing the company is undertaking.
- in todays world where anything is just a call away what is taking the company / service centre an unacceptable long period of 15 days for just despatch of a spare part. It needs to be noted that even single of expiry in the warranty period results in the customer bearing the entire cost of repair and here the company takes 15 days for repair without any extension on the warranty period.
- this kind of after sales service of mobiles is more of harassment than convenience and needs to be looked into seriously.

my email id is [protected]@rediffmail.com and current mobile no is [protected].

an early action will go a long way in helping out my problem.

thanks

I bought this sony Vaio E series VPCEB36FG laptop last sunday and it started acting up already.

Its display looks slightly shifted and black bars are there on all sides, i called the VAIO customer service number 180010*******

They kept trying identify the problem, I made me reinstall the graphic drivers but intel graphic drivers failled to install..

Finally after talking to 3 brave guys the problem is identified, they say that the graphic card has been malfunctioned and need to be replaced blah blahh..

Who on this earth wud like to get his 7 days NEW laptop screwed, y shouldn't i get a new one when i paid Rs.52,000 for dis amazing peace made of scrap inside..

Well... I am working in Indian Oil Corporation and DELL was giving 8% discount to us as they have huge sales to IOC, i cancled that finallized order only to buy dis SONY VAIO as a status symbol and the brand name for so called performance..
We bought 2 laptops (same model) and i was advertising among my friends and after me 5 more decided to go for vaio... WTF , for this SONY VAIO ...


I hope to get better responce from the sony personnels, they bloody dont give any numbers to contact them except dat 1800*********..

Do these customer care personnels deserve to be talked about replacement, they will be like full mouth open sith sorryy.... :P


I WANT IT REPLACED wont give it to those service personnels, when the manufacturers made defective peaces (have read lots of complains already), who the hell can trust on the service guys

Dear Sir,

We purchased one Sony make 3D TV model no KDL40NX710 of S. No 2346802 from M/s Liberty Agencies, Udaipur (Rajsthan) (Rs 1,45,000/- by Invoice no 2395 ) through M/s Tanishq Electronics, Udaipur on dated 24/10/2010. On delivery we were informed by M/s Tanishq that this set will be installed by our technical man on dated 25/10/2010.

Till time we are waiting for installation of TV. We approached dealer but the behavior of M/s Tanishq Electronics and M/s Liberty Agency, Udaipur (Raj) is not appreciable. We were knowing brand name of SONY and hence purchased this TV but it is sad to say that we feel very disturb after purchasing such a costly TV as dealer and distributor’s response after selling product is totally negative. We are not in receipt of warranty card too. Is it a good indication about the service we would receive?
We have sent onr engineer to dealer office Udaipur on date 26/10/2010 and on date 27/10/2010 but Dealer started quarrel with my engineer Mr Jeewan Singh and Mr Dalesh Shrimali. I can not write language spoken by dealer here.
I got financial loss after purchasing TV in making of call and sending person to Udaipur of Rs 17000/-.
I feel mantaly disturbed that affecting my personal life too.
I have made calls to customer care no [protected] for 6-8 times but till time I don’t have installation yet. My ID no is 6222407.

We request you please take matter seriously.



Contact no of M/s Tanishq Electronics is [protected]

M/s Liberty Agency is[protected] or[protected]



Regards,



Ramashankar Dwivedi

Joint Executive President (Technical)

B-7, Staff Colony

Vikram Cement

Post Office: Khor (Pin 458470)

Distt :Neemuch (M.P.)

Cell No. [protected]

My name is Kuldeep Singh , this in regarding the Sony Camera I bought from the sony showroom in
Sector 9 chandigarh , modle no DSC-TX1 / L 32 , for rs:- 14413.46 /- , invoice no 815918 the day I went
to see the camera I asked for 12.1 m.pixel camera , they showed me 12.1. mega pixel but they
delivered me 10.1 m.pixel .
As the shape of the camera is the same I didn’t bothered to see it again after 10 days when I opened the
same it was 10.1 m.pixel , I complained to the sony show room , they apolized for the same and felt
sorry for the same and ask me that we will change the camera , 5 to 6 times I called them us and also
visited there show room ,they didn’t changed and were ready with some or the other excuses .

After such a long time they did changed my Camera to 12.1 m.pixel but the difference money from my
last Camera , they reduce it to 2000 /- and said that the camera price have gone down .

As I was regularly chasing them to exchange the camera , because due to of there excuses it got
delayed and the difference money they took it from me , which is not fair , they should bare it ,as
it was not my fault , there employee have delivered me the wrong camera , why should I bare for the
same .
kindly look in the matter , others wise I have to move to the court and the newspaper people for the
same .
rgds ,

kuldeep Singh.
[protected]
[protected]

I need to register a complaint against Vivek' located in Vanasuma Arcade , #15/A, P&T colony, R.T Nagar . Bangalore 560032 and Sony

Phone 22972664 / 57749479

I Prajwal Shetty, purchased not one but two LCD Bravia' for my parents on[protected]. Both installations have not been done. When we call up Viveks they tell us the Sony guys are on their way and then they did not come at all. This happened today as well. Prior to purchase they told us 24hr installation. Now its a different story. I have arrived from US and find this disgusting and sad. Service quality is pathetic in this country. We spend a lakh rupees to buy these TVs and they do not even have the courtesy to be honest.

When we ask for the direct number to Sony - the Viveks personnel do not provide that also.

I plan to break the TV on the Vivek' showroom guys head if he is doest have it done by tomorrow noon.

I purchased LCD Sony Bravia 32" from Sahu Agency, Gomti Nagar, Lucknow through Loan finance from your organisation (Loan A/c No. 4560CD00016634. I signed ECS mandate for the same. In the month of Sep 2010 Ist ECS was rejected from bank and rejection charges was deducted from my bank account (OBC). I paid the amount through cheque on 22 Sep 10 vide receipt No. 108589. I was told by collection people that there is some problem this time so please pay through cash or cheque. Next time such problem will not exist. I was fully ensured that this problem will not occur next time. But in the month of Oct again ECS was rejected and rejection charges was levied on my account. Again I am being contacted to pay through cash or cheque. on (mobile No. [protected]). I would like to know that where the fault exist, whether it is in my bank or at your end. I will appreciate Mr Vikas Gupta Customer Care Executive who advise me to pay through PDC cheque. When I asked that why my ECS is being rejected give the reason in writting. He told me that "Kya Karen ge uska ? Kya mele ga us se? Kay aap use gale me tange ge? In this way your customer care executive talks with the customer. In future I have to think about loan from your organisation. If you want to see my credential at cibil site. I have taken 6-7 loans so far but no defaut is shown there I would like to close my loan by paying full and final, if you return the file charges charged against this loan and also ECS rejection charged deducted by bank. I may be informed in writting that why my ECS is being rejected. Hope u under stand my problem and will reply soon.

I have given complaint on 07/10/10 ,my complaint no is 6076735.
We have purchased sony Bravia in March 2010 and it is showing Black Vertical line in the centre and without pressing remote button it automatically get switched on and off.

We don’t want to repair this new Sony TV. We want replacement of this TV with new TV.

I request them to change TV as early as possible.
but they are not responding not picking the phone. I called them in thier head office also but they are not taking it seriously.

KIndly help me.

Dear Sir,

I have purchased one Sony ericsson W20 on 14/07/2010 from Mobile Gallery, Trivandrum. After two months my mobile got some ear speaker problem and quality and clarity of loud speaker was very bad. Since I want to rectify the problem, I give my mobile in afore mentioned service centre for service on 24/09/2010 and the Complaint id was SE310SK113649.

Sky Cell,
Muthoot Chambers
Vadayattukotta
Kollam-691001
Mobile:[protected]
e-mail:skycell.[protected]@gmail.com

They have assured me that the handset will be repaired by and delivered after 20 days. When I go the service centre after 20 days they told me that they want another 5 days. Now they they are not reachable in phone and now when I contact them over phone they are asking for another 5 days. This type of service issues are not at all acceptable from a big company like Sony ericsson. Kindly take neccessary actions to get back my mobile at the earliest after rectifying the problem and please make ensure that this type of service issues are met on proper time.

Hoping to hear the best from you...

Regards

Ajith Kumar
Prabha Mandiram
Venkulam
Edava P.O
Mob:[protected]

hi all!

I want to share my experience here just to make you people aware that yeah i too loved this product in the begining but truly speaking today i regret the day when i read good words about this product frm a mouthshut member and decided to buy this product.

I just want to make others, who are planning to buy this cheap product in coming time, cautios as it’ll prove to be a bad debt for them if they do so.

I bought my sonya bravia 32" lcd in Nov 2007 and its not been even three years that the LCD’s gone powerless..when we try to start it the power led stays off..i called d service centre people...they sent an engineer who examined the tv took Rs 100 as visit charge and asked to take it to the sevice centre only..after that i took it there and on the 2nd day i got to know that "a panel" in the tv has to be replaced as sony dsnt have repair policy.

n d cost of the panel is Rs 10213/

I coudn’t believe my ears as i bought the tv for Rs 53000 and in such a short time i’d have to pay another 10k. Not acceptable at all!

When i further enquired about this on net i just start regretting the day when i’d decided to get this product for me..everyone here had similar problems and in every problem the service centre says the same thing "panel has to be replaced which costs nearly 20-30% of the price of the tv" and nother thing which is quite surprising as well that every panel’s life is just 2 or 3 years.

for reference you can visit the consumer court site and type "Sony Bravia LCD high panel cost" in search tab n you’ll get to know what i’m telling here.

I’m amazed to see so many complaints and even more amzed to see how sony india customer care team tried to justify there incomptencies.

I hereby request people not to even think of this good for nothing product in future.

I’m at the same time feeling sorry for the people who are having this product coz they are going to face a hard time soon.

But yeah i’m not gonna give up so easily. If i have to pay my hard earned 10k here..i will surely get this ......... company’s sales down by 10% in my city if not in all over India.

I am now bound to use every channel be it local media both print and electronic or leading news channels to make it an issue and make people aware of the disease called Sony India Team.

Plz Plz Plz do not buy Sony Products!!!

CST No: AB-5090641
ST No: AFYPK422RST001
Job Info: GAP7179
Tv Model No: KLV-32V300A 17726407
Serial No: 6202914

Regards,
V. K . S.
+91-[protected]
Agra