[Resolved]  Star Cj — 'Promised Free gifts' not delivered even after 2 complaints

Address:

Mumbai City, Maharashtra

I had purchased a Gas Oven Tandoor from Star CJ live, through their call center over the phone. I was promised 2 gifts, one was the Silicon moulds and the other was 2 Boxes of Lock in boxes. The Silicon moulds gifts were displayed along with the GOT and the Lock in box were a gift, because I was ordering in March where the promotion was on. They mentioned that they would deliver the Lock in boxes after a week or so after the delivery.
The Lock in boxes were never delivered, and after that I have made 2 complaints (for which they have sent SMF confirmation too) and both the time they mentioned the same thing that 'we have forwarded it to the Delivery guys, but we do not know why they have not delivered to you'. Even after 2 compalints and more than 15 days on the second complain (overall 2 months), it has not reached me.
It is not the gift part that is worrying me, but the casual attitude and then is it that the Delivery guys are flicking things in between. If STAR CJ cannot have a control on their Delivery mechanism, what is the guarantee, they can delivery valuable goods we might shop for.

Please take care if you are booking anything through STAR CJ.