Sir
I, sushma gupta resident of 313/91-b tulsi nagar, inderlok, zakhira, new delhi -110035 have purchased usha food processor fp- 2663 roi from star cj network india private limited in July, 2011. My order no. Is [protected]. 2 blades of the product were found to be defective so I filed a complaint on star cj alive to repair them. On 4th august 2011 an agent took the blades from us and said the parts will be replaced shortly. Since then I am contacting star cj alive but every time they say that my complaint will be resolved in 2 days. I have sent many mails to them but in vain.
It has been over 4 months and my complaint is yet not resolved. Now they have started saying that it is my fault that I have sent the product for repairing and are treating me very badly. I am surprised that brand like usha has selected such company to deal with its product which is so poor in consumer services.
Now I am filing this complaint hoping that my complaint would be resolved as earliest as possible and such companies be punished for creating inconvenience to the consumers.
Thanking you
yours truly
sushma gupta
(contact no. [protected], 23656888, [protected]) Was this information helpful? |
Star CJ network India Private Limited — WRONG AS WELL AS INCOMPLETE PRODUCT
HI,I saw 'Star CJ Network' home furnishing advertisement on TV; they offered some free items along with the home furnishing product, I ordered(order # [protected]) that product from Star CJ Network on 5/1/2012, by calling them. I received my product however the product was wrong and incomplete: The main item I ordered was wrong in color and some free items were missing as well.
I called 'Star CJ' customer service same day and marked a complaint......they sent just 1 item but the delivery guy did not hand that over to me because on the bill 'Star CJ' mentioned "EXCHANGE / DELIVERY". And the delivery boy asked me for an exchange item, which made no sense.
Since that day I am calling them regularly they are giving me falls commitments: it has been a month no solutions so far, no calls regarding my complaint.
They called just once that too regarding the payment: as it was 'COD' and I have already paid the complete amount.
Please look after this, whenever I ask them for their manager they do the fake transfers where it rings and rings but no 1 answers. Please help me; you r the only hope...........Thanks/regards.