Comments
I purchased a Maharaj Whiteline Thunder Cooler from StarCJ. The product was delivered at my doorstep by StarCJ's courier after receipt of full amount. On opening of the piece, it was found that it is open from one side. Immediately I lodged a complaint on StarCJ's phone No.[protected]. The person assured me that the piece will be changed,within two-three days if found faulty.. I did not to put it in use.hoping that Coy's representative will visit my house. After waiting for three days, I again contacted StarCJ on the above phone and lodged the complaint again.This time they advised me to contact the manufacturers. On my persistence that I have purchased the product from them and as such they should take appropriate action in the matter, my compalint was registered. Thereafter, I received a phone from StarCJ and the lady on the other side,after getting all details, advised me to open the piece and test it by filling with water. Accordingly, I unrapped the piece and on testing, found that the up-down swings do not work and throw the air towards feet only. Again the complaint was lodged, by telephone and through e-mail also. But I have received no response so far even after three days of lodgement of the complaint. It appears that StarCJ are running away from their responsibility and shifting the onus to manufacturers. Is not it their duty to supply error-free products after due checking as they are on-line suppliers and a customer believes of receivibg good quality and 100% error-free products only. Please take my case suitably at the appropriate level so that my faulty piece is changed. Thanks
Reply
Hi Vijay,
We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Thanks!
Regards,
Shop CJ India
We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Thanks!
Regards,
Shop CJ India
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